Patient Enrollment Coordinator

DM Clinical Research; San Antonio (TX); Hybrid; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

DM Clinical Research is seeking an Enrollment Coordinator to educate patients about studies and help match them with suitable trials. You will schedule enrollments, collaborate with physicians and leadership, and manage patient communication across multiple sites.

The role requires strong customer service experience, healthcare setting familiarity, and the ability to multitask and stay organized. Spanish bilingual preferred and willingness to work from multiple locations within the area.

Qualifikationen

• High School Diploma or GED required.
• 2+ years of customer service experience.
• 1+ year in a health or medical-related work environment (e.g. Dr. Office, clinic, medical call center).
• 6+ months of in-person sales experience (any industry).
• Bilingual Spanish preferred.
• Flexibility to work from multiple locations.

Aufgaben

• Responsible for patient scheduling and enrollment, and improving business goals.
• Partner with enrollment leadership and site physicians to identify and schedule eligible patients for studies.
• Coordinates with confirmation specialists to manage same-day patient flow and appointment details.
• Educates patients on the DM Ambassador program and follows up for referrals.
• Collaborates with site staff to retain/reschedule patients after study completion.
• Ensures medical history/documents are obtained with enrollment leadership and MR team.
• Performs any other tasks assigned by Patient Enrollment or site management.

Kenntnisse

Verbal communication

Written communication

Multitasking

Strong organization

Bilingual (Spanish) preferred

Flexible across locations

Ausbildung

High School Diploma or GED

Jobbeschreibung

The Enrollment Coordinator is responsible for educating patients and potential patients on the company and the studies we are enrolling for with the goal of finding a compatible study for enrollment.

DUTIES & RESPONSIBILITIES

1. Responsible forpatient scheduling and enrollment, and an overall improved initiative towards achieving business goals.
2. Partners with enrollment leadership and site physician(s) to identify and schedule eligible patients from the physician’s practice for priority and assigned study focuses based on current and upcoming business initiatives and/or goals.
3. When applicable, coordinates with confirmation specialist(s) to manage operational oversight of same-day scheduled patients including communication and awareness around patient arrival, updating of trackers and systems with regard to appointment details and patient contact attempts.
4. Educates patients on the DM Ambassador program, enrolls patients in the program, and regularly follows up with enrolled ambassadors to obtain referral information.
5. When applicable, collaborates with site staff to retain/reschedule those patients completing a current study with DM.
6. Partners with enrollment leadership and MR team ensuring all necessary medical history/documents are requested and obtained (including initial ROI completion, follow-up, etc.).
7. Any other tasks assigned by Patient Enrollment or site management

KNOWLEDGE & EXPERIENCE

Education:

• High School Diploma or GED required

Experience:

• 2+ years of customer service experience
• 1+ year in a health or medical-related work environment (i.e. - Dr. Office, clinic, medical-related call center, etc.)
• 6+ months of in-person sales experience (in any industry/capacity)

Credentials:

• N/A

Knowledge and Skills:

• Bilingual (Spanish) preferred
• Flexibility to work from multiple locations
• Excellent verbal and written communication skills
• Ability to multitask
• Strong organization skills and attention to detail

KPI & Success Metrics

• # of Patients Identified
• # of Patients Successfully Contacted
• # of Patients Completed Prescreens
• # of Patients Completed Screens
• # of Patients Randomized