Enrollment Coordinator

Paycom - ATS; San Antonio (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Paycom - ATS is seeking an Enrollment Coordinator to educate patients about ongoing studies and help identify compatible enrollments. The role bridges site staff and enrollment teams to streamline scheduling and decision-making, improving overall enrollment efficiency.

The position involves coordinating with physicians, managing same-day patient activities, and following up with ambassadors to obtain referrals, while maintaining precise trackers and documentation across processes.

Qualifications

• 2+ years of customer service experience.
• 1+ year in health/medical environment.
• 6+ months of in-person sales experience.
• Bilingual Spanish preferred.

Responsibilities

• Educate patients on the company and studies to enroll.
• Coordinate with enrollment staff and site personnel to streamline scheduling.
• Identify and schedule eligible patients for priority studies.
• Follow up with enrolled ambassadors for referrals.
• Update trackers and communicate patient arrival and contact attempts.
• Assist with medical history/documents requests and ROI follow-up.

Skills

Bilingual Spanish

Verbal communication

Written communication

Multitasking

Organizational skills

Education

High School Diploma or GED

Job description

The Enrollment Coordinator is responsible for educating patients and potential patients on the company and the studies we are enrolling for with the goal of finding a compatible study for enrollment.DUTIES & RESPONSIBILITIESActs as a liaison between site staff and enrollment staff ensuring transparent and impartial communication between both stakeholders, streamlining decision-making and processes around patient scheduling and enrollment, and an overall improved initiative towards achieving business goals.Partners with enrollment leadership and site physician(s) to identify and schedule eligible patients from the physician’s practice for priority and assigned study focuses based on current and upcoming business initiatives and/or goals.When applicable, coordinates with confirmation specialist(s) to manage operational oversight of same-day scheduled patients including communication and awareness around patient arrival, updating of trackers and systems with regard to appointment details and patient contact attempts.Educates patients on the DM Ambassador program, enrolls patients in the program, and regularly follows up with enrolled ambassadors to obtain referral information.When applicable, collaborates with site staff to retain/reschedule those patients completing a current study with DM.Partners with enrollment leadership and MR team ensuring all necessary medical history/documents are requested and obtained (including initial ROI completion, follow-up, etc.).Any other tasks assigned by Patient Enrollment or site managementKNOWLEDGE & EXPERIENCEEducation:High School Diploma or GED requiredExperience:2+ years of customer service experience1+ year in a health or medical-related work environment (i.e. - Dr. Office, clinic, medical-related call center, etc.)6+ months of in-person sales experience (in any industry/capacity)Credentials:N/AKnowledge and Skills:Bilingual (Spanish) preferredFlexibility to work from multiple locationsExcellent verbal and written communication skillsAbility to multitaskStrong organization skills and attention to detailKPI & Success Metrics# of Patients Identified# of Patients Successfully Contacted# of Patients Completed Prescreens# of Patients Completed Screens# of Patients Randomized