Patient Enrollment & Ambassador Outreach Coordinator

DM Clinical Research; Sugar Land (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

DM Clinical Research is seeking an Enrollment Coordinator to educate patients about studies and identify compatible enrollment opportunities across our sites in Texas. You will partner with enrollment staff, site staff, and physicians to streamline patient scheduling and prescreening.

Responsibilities include coordinating with confirmation teams for same-day visits, enrolling participants in the DM Ambassador program, and following up on referrals.

Qualifications

• High School diploma or GED required.
• 2+ years customer service experience.
• 1+ year in a health/medical-related work environment.
• 6+ months of in-person sales experience.
• Bilingual Spanish preferred.

Responsibilities

• Educate patients on the studies and enrollment programs.
• Act as liaison between site staff and enrollment staff to streamline enrollment and scheduling.
• Identify and schedule eligible patients with physician partners for priority studies.
• Coordinate with confirmation specialists for same-day appointments and update trackers.
• Educate patients about the DM Ambassador program and follow up for referrals.
• Collaborate with site staff to retain or reschedule patients completing a study.
• Ensure medical history/documents are requested and obtained.
• Handle additional tasks as assigned by Enrollment or site management.

Skills

Bilingual Spanish

Verbal communication

Written communication

Multitasking

Organizational skills

Attention to detail

Education

High School Diploma or GED

Job description

DM Clinical Research is seeking an Enrollment Coordinator to educate patients about studies and identify compatible enrollment opportunities across our sites in Texas. You will partner with enrollment staff, site staff, and physicians to streamline patient scheduling and prescreening.

Responsibilities include coordinating with confirmation teams for same-day visits, enrolling participants in the DM Ambassador program, and following up on referrals.