Patient Enrollment & Care Coordination Specialist

Upperline Health Inc; Petoskey (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

PTO

Parental leave

Job summary

Upperline Health Inc is seeking a Practice Success Coordinator in Petoskey, MI. This full-time role focuses on educating patients about the Upperline Plus program and guiding them through the enrollment process in a clinical setting.

The successful candidate will enjoy daily patient interaction and have a strong background in customer service. Key responsibilities include working alongside clinic staff to enhance workflows and ensure patient satisfaction while maintaining compliance with HIPAA guidelines.

Comprehensive benefits are offered, including medical, dental, and PTO.

Qualifications

• Two years of professional experience in customer service roles.
• Experience in a customer-facing role such as retail, hospitality, or call centers is preferred.
• Motivated by making a real difference in people's lives.

Responsibilities

• Educates patients about the Upperline Plus program.
• Collaborates with clinic staff to develop workflows supporting patient enrollment.
• Handles sensitive and confidential information following HIPAA guidelines.

Skills

Customer service experience

Building trust

Teamwork

Effective communication

Education

High school diploma or equivalent

Tools

iPad

Microsoft Office

Job description

Upperline Health Inc is seeking a Practice Success Coordinator in Petoskey, MI. This full-time role focuses on educating patients about the Upperline Plus program and guiding them through the enrollment process in a clinical setting.

The successful candidate will enjoy daily patient interaction and have a strong background in customer service. Key responsibilities include working alongside clinic staff to enhance workflows and ensure patient satisfaction while maintaining compliance with HIPAA guidelines.

Comprehensive benefits are offered, including medical, dental, and PTO.