Enrollment & Care Experience Specialist

Upperline Health; Petoskey (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K (matching)

PTO

Parental leave

Job summary

Upperline Health in Michigan is seeking a Practice Success Coordinator to educate patients about Upperline Plus and guide enrollment in person using an iPad. The role requires daily in-person presence at partner practices and is ideal for candidates who excel in patient interaction and teamwork.

Candidates with customer service experience, clear communication, and the ability to build trust with diverse patients will thrive.

Qualifications

• High school diploma or equivalent.
• Two years of professional experience in customer service.

Responsibilities

• Educates patients about how the program can support their care.
• Guides patients through enrollment using an iPad.
• Collaborates with clinic staff to keep enrollment goals on track.
• Maintains HIPAA-compliant handling of patient information.

Skills

Customer service

Communication

Education

High school diploma

Tools

iPad

Microsoft Office

Job description

Upperline Health in Michigan is seeking a Practice Success Coordinator to educate patients about Upperline Plus and guide enrollment in person using an iPad. The role requires daily in-person presence at partner practices and is ideal for candidates who excel in patient interaction and teamwork.

Candidates with customer service experience, clear communication, and the ability to build trust with diverse patients will thrive.