In-Person Patient Enrollment & Care Success Coordinator

Silversmith Capital Partners; Vero Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401K matching

Paid time off and parental leave

Job summary

Upperline Health is seeking a Practice Success Coordinator to assist patients in understanding and enrolling in Upperline Plus. The role involves direct daily, in-person interactions at partner practices, guiding patients through enrollment on an iPad, and building trust through clear communication.

Ideal candidates have customer service experience, strong communication, and teamwork skills, with a focus on patient-centered care in a clinical environment in Florida.

Qualifications

• High school diploma or equivalent.
• Two years of professional experience in customer service roles.

Responsibilities

• Educates patients about Upperline Plus and enrollment process.
• Clearly explains program benefits to patients and answers questions.
• Collaborates with clinic staff to support enrollment goals.
• Maintains HIPAA-compliant handling of patient information.

Skills

Customer service experience

Communication skills

Teamwork

HIPAA awareness

Microsoft Office

iPad familiarity

Education

High school diploma or equivalent

Tools

iPads

Job description

Upperline Health is seeking a Practice Success Coordinator to assist patients in understanding and enrolling in Upperline Plus. The role involves direct daily, in-person interactions at partner practices, guiding patients through enrollment on an iPad, and building trust through clear communication.

Ideal candidates have customer service experience, strong communication, and teamwork skills, with a focus on patient-centered care in a clinical environment in Florida.