Patient Enrollment & Care Coordination Specialist

upperlinehealth; Petoskey (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision

401K matching

PTO

Parental leave

Job summary

Upperline Health is seeking a Practice Success Coordinator to guide patients through enrollment in Upperline Plus, in a hands-on, in-person clinical setting. Daily presence at partner practices across the assigned region is required, with preference for candidates residing in Petoskey, MI.

The role emphasizes patient interaction, trust-building, clear communication, and teamwork to simplify healthcare experiences for people with chronic conditions.

Qualifications

• High school diploma or equivalent required.
• 2 years of professional customer service experience preferred.

Responsibilities

• Educates patients on program benefits and enrollment using an iPad.
• Communicates program benefits during check-in/check-out with clarity.
• Collaborates with clinic staff to meet enrollment goals and refine workflows.
• Represents Upperline Health’s culture and values at partner practices.

Skills

Customer service

Communication

Teamwork

HIPAA compliance

Organizational skills

Education

High school diploma or equivalent

Two years customer service experience

Tools

iPad

Microsoft Office

Job description

Upperline Health is seeking a Practice Success Coordinator to guide patients through enrollment in Upperline Plus, in a hands-on, in-person clinical setting. Daily presence at partner practices across the assigned region is required, with preference for candidates residing in Petoskey, MI.

The role emphasizes patient interaction, trust-building, clear communication, and teamwork to simplify healthcare experiences for people with chronic conditions.