Patient Engagement & Wellness Concierge

The James Clinic; Chariton (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

James Clinic is seeking a Patient Engagement & Sales Coordinator to deliver concierge-level care and build lasting relationships with patients in a fast-paced setting. You will educate patients about memberships, services, and wellness offerings while guiding them through the patient journey from greeting to follow-up.

Ideal candidates are energetic, customer-focused, and skilled at balancing multiple tasks, such as scheduling, answering inquiries, and collaborating with the clinical team to

Qualifications

• Excellent verbal and written communication with patients.
• Ability to educate patients about memberships and services.
• Comfortable in a fast-paced, people-centric environment.

Responsibilities

• Greet patients warmly and build rapport on arrival.
• Educate patients about James Clinic memberships, services, and wellness offerings.
• Schedule appointments and coordinate visits; answer phones and emails with professionalism.
• Process purchases and maintain accurate patient information.
• Collaborate with providers and staff to ensure an exceptional patient experience.

Skills

Relationship building

Communication

Organizational skills

Customer service

Job description

James Clinic is seeking a Patient Engagement & Sales Coordinator to deliver concierge-level care and build lasting relationships with patients in a fast-paced setting. You will educate patients about memberships, services, and wellness offerings while guiding them through the patient journey from greeting to follow-up.

Ideal candidates are energetic, customer-focused, and skilled at balancing multiple tasks, such as scheduling, answering inquiries, and collaborating with the clinical team to