Patient Engagement Specialist II: Scheduling & Care Access

Millennium Physician Group; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

PTO

EAP

Job summary

Millennium Physician Group in Bastrop, Texas is seeking a Patient Care Specialist II to support patient access by handling scheduling, call handling, and information verification in a centralized engagement setting.

You will work under moderate supervision, applying scheduling rules and site standards to ensure timely patient service while maintaining HIPAA compliance and accurate EMR documentation. Strong communication and organizational skills are essential.

Qualifications

• 1-2 years in patient engagement, patient access, healthcare scheduling, or healthcare administrative support.
• Experience with appointment scheduling, insurance verification, patient communication, care team message routing, and EMR documentation.
• Experience using scheduling systems, EMR, call center platforms, and patient communication tools.
• Ability to interpret established procedures and resolve routine or moderately complex patient access issues.
• Strong communication, organization, accuracy, and service recovery.
• Ability to handle confidential information and follow HIPAA, privacy, and information security requirements.

Responsibilities

• Manage incoming phone-based and electronic patient communications, including scheduling requests, appointment changes, general inquiries, and care access needs.
• Apply provider template rules, visit type requirements, payer or referral considerations, and site-specific standards to schedule accurately.
• Verify and update patient demographics, insurance information, contact preferences, and required appointment documentation.
• Route clinical messages, prescription requests, symptom concerns, and non-routine patient questions to the appropriate care team or licensed clinical staff.
• Resolve routine scheduling barriers, access issues, duplicate requests, and incomplete information by using established workflows and available system resources.
• Support defined patient engagement projects, including appointment backlog cleanup, outreach list completion, access improvement tasks, and data correction activities.
• Identify recurring call drivers, documentation gaps, or workflow barriers and escalates patterns to more experienced staff or leadership.

Skills

Patient communication

Scheduling systems

HIPAA compliance

Electronic medical records

Call handling

Attention to detail

Data accuracy

Education

High school diploma or GED

Tools

Scheduling systems

Electronic medical records

Call center platforms

Patient communication tools

Job description

Millennium Physician Group in Bastrop, Texas is seeking a Patient Care Specialist II to support patient access by handling scheduling, call handling, and information verification in a centralized engagement setting.

You will work under moderate supervision, applying scheduling rules and site standards to ensure timely patient service while maintaining HIPAA compliance and accurate EMR documentation. Strong communication and organizational skills are essential.