Patient Access & Scheduling Specialist II

Mosaic Health, LLC.; Bastrop (TX); Híbrido; USD 28.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Employer-Paid Life Insurance

Short & Long-Term Disability

Paid Time Off

Floating Holidays

Paid Major Holidays

Employee Assistance Program (EAP)

Descripción de la vacante

Mosaic Health, LLC. in Bastrop, TX is seeking a Patient Engagement Specialist II to support patient access by handling scheduling, call handling, information verification, and message routing in a centralized or practice-based setting.

Under moderate supervision, you will apply scheduling rules, verify demographics and insurance, route messages to care teams, and help resolve routine barriers to care while upholding HIPAA and privacy standards.

Formación

• High school diploma or GED required.
• 1-2 years of patient engagement, patient access, call center, healthcare scheduling, or healthcare administrative support experience.
• Working knowledge of appointment scheduling, insurance verification, patient communication, care team message routing, and EMR documentation.

Responsabilidades

• Manage incoming phone-based and electronic patient communications, including scheduling requests, appointment changes, general inquiries, and care access needs.
• Apply provider template rules, visit type requirements, payer or referral considerations, and site-specific standards to schedule accurately.
• Verify and update patient demographics, insurance information, contact preferences, and required appointment documentation.
• Route clinical messages, prescription requests, symptom concerns, and non-routine patient questions to the appropriate care team or licensed clinical staff.
• Resolve routine scheduling barriers, access issues, duplicate requests, and incomplete information by using established workflows and available system resources.
• Support defined patient engagement projects, including appointment backlog cleanup, outreach list completion, access improvement tasks, and data correction activities.
• Identify recurring call drivers, documentation gaps, or workflow barriers and escalate patterns to more experienced staff or leadership.

Educación

High school diploma or GED

Descripción del empleo

Mosaic Health, LLC. in Bastrop, TX is seeking a Patient Engagement Specialist II to support patient access by handling scheduling, call handling, information verification, and message routing in a centralized or practice-based setting.

Under moderate supervision, you will apply scheduling rules, verify demographics and insurance, route messages to care teams, and help resolve routine barriers to care while upholding HIPAA and privacy standards.