Patient Engagement Specialist: Care Coordination & Support

Valeris; Nashville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health plans (Medical, dental, and视)

Telehealth & EAP

401(k) match

PTO & Sick Leave

HSA/FSA contributions

Disability coverage

Life and AD&D coverage

Holiday pay

Career growth with inclusive culture

Diversity initiatives

Job summary

Valeris in Nashville is seeking a patient services coordinator to support enrollment, benefits investigations, and payer communications. You will guide patients through benefits, explain costs, and coordinate with providers to optimize access to therapies.

Requirements include a Bachelor's degree or equivalent experience, strong customer service in healthcare, and bilingual abilities. The role requires an 8.5-hour shift and a professional, compassionate approach to patients.

Qualifications

• Bachelor's degree strongly preferred or equivalent experience.
• Customer service and healthcare industry experience strongly preferred.
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required.
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus.

Responsibilities

• Build and maintain trusted relationships with patients by demonstrating proactive communication and delivering timely, accurate services.
• Ensure all interactions comply with healthcare laws and regulations.
• Assist patients with benefits, coverage explanations, and payer communications.
• Conduct program welcome calls and explain available services and resources.
• Explain reimbursement and billing information clearly to patients.

Skills

Customer service

Healthcare experience

Bilingual English/Spanish

Multitasking

Phone etiquette

Empathy

Education

Bachelor's degree preferred

High school diploma required

Tools

Lynk system

Job description

Valeris in Nashville is seeking a patient services coordinator to support enrollment, benefits investigations, and payer communications. You will guide patients through benefits, explain costs, and coordinate with providers to optimize access to therapies.

Requirements include a Bachelor's degree or equivalent experience, strong customer service in healthcare, and bilingual abilities. The role requires an 8.5-hour shift and a professional, compassionate approach to patients.