Patient Engagement Specialist

Shields Health Solutions; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

Shields Health Solutions in the United States is seeking a Pharmacy Technician to proactively coordinate medication refills, enter data, and adjudicate pharmacy claims. You will make outbound refill calls, triage inquiries, and confirm prescription orders with pharmacists or clinicians.

The role requires bilingual fluency in Spanish and English, state registration, and 1–3 years of claims experience. Proficiency with Microsoft Office is expected, and prior remote work experience is a plus.

Qualifications

• Active national pharmacy technician certification (PTCB or NHA/ExCPT).
• State registration as a pharmacy technician.
• Fluency in Spanish and English.
• 1–3 years of pharmacy technician experience adjudicating claims.
• High school diploma or GED.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

Responsibilities

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage and/or handling
• Manage, organize, and update relevant data using database applications
• Actively participate in process improvement initiatives

Skills

Bilingual Spanish/English

Education

Pharmacy technician certification (PTCB / NHA / ExCPT)

State registration as a pharmacy technician

High school diploma or GED

Tools

Microsoft Office

Job description

Responsibilities

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage and/or handling
• Manage, organize, and update relevant data using database applications
• Actively participate in process improvement initiatives

Requirements

• Active national pharmacy technician certification (PTCB or NHA/ExCPT)
• State registration as a pharmacy technician
• Fluency in Spanish and English
• 1-3 years of pharmacy technician experience adjudicating claims
• High school diploma or GED
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

Preferred Qualifications

• Experience managing refills in a specialty pharmacy
• Experience working with clinical care teams
• Previous remote work experience

About the Company

Shields Health Solutions is a leader in specialty pharmacy services, dedicated to providing high-quality patient engagement and clinical support.