Pharmacy Refill Technician

Shields Health Solutions; Lorida (FL); Remote; USD 36,000 - 55,000; Full time

Job summary

Shields Health Solutions is seeking a Pharmacy Refill Technician to support pharmacy staff and liaisons. You will handle outbound patient calls, assist through the refill process, and maintain accurate data across systems to ensure timely medication delivery.

The role emphasizes compliance with privacy standards, collaboration with health system staff, and using Microsoft Office tools for documentation and communication.

Qualifications

• State-registered pharmacy technician required.
• 1+ year experience required; 5–8 years preferred.
• Solid computer skills including Outlook, Teams, Word, Excel, PowerPoint.

Responsibilities

• Place outbound patient refill calls and process refill requests.
• Coordinate medication refills and ensure correct days supply.
• Assist with claim adjudication and troubleshooting of reject codes.
• Maintain data across systems and document work accurately.
• Support pharmacy operations and protect patient confidentiality.

Skills

Phone skills

Interpersonal skills

MS Excel

MS Word

Data entry

Attention to detail

Confidentiality

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

Training Period (First 6-8 Weeks)

Monday through Friday, 8:00 AM - 4:30 PM ET
Training is completed remotely during standard Eastern Time business hours.

Post-Training Schedule (Remote)

~ Monday through Friday with a rotating weekly schedule:
~Additionally, employees are required to work one Saturday every three months, from 9:00 AM - 5:30 PM ET.

Key Responsibilities

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Documenting work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Actively participate in process improvement initiatives.
• Protect organization's value by keeping information confidential.
• maintaining networks;
• Skills : strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.
• Other : energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Required Licensure/Certification

We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician.

Years of Experience

Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

Education

High school diploma or GED required

Additional Information

California residents employed by or applying for work at Shields have certain privacy rights. California Workforce Privacy Notice and Privacy Policy.

Message and data rates may apply. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.