Regional Team Lead (Fully Remote)

Shields Health Solutions; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Shields Health Solutions seeks a Pharmacy Technician Lead to coach and onboard Patient Engagement Specialists, oversee workflows, and ensure SOP adherence. The role focuses on clinic rollout, queue prioritization, and privacy compliance, with a strong emphasis on data-driven patient service and cross-state coordination.

Candidates must be Nationally certified CPhT with 1–2+ years of pharmacy technician experience; state certification if required.

Qualifications

• Nationally certified CPhT with 1–2+ years of pharmacy technician experience.
• Must obtain state certification if needed.
• Strong communication and MS Excel/Word skills.

Responsibilities

• Lead and onboard Patient Engagement Specialists, providing coaching and workflow oversight.
• Implement and stabilize new clinics, manage queue prioritization, and ensure compliance with SOPs.

Skills

Interpersonal skills

Phone skills

Organized

Empathetic

Adaptability

Education

Nationally certified CPhT (PTCB or ExCPT)

Tools

Microsoft Excel

Microsoft Word

Job description

• Lead and onboard Patient Engagement Specialists, providing coaching and workflow oversight.
• Implement and stabilize new clinics, manage queue prioritization, and ensure compliance with SOPs.

Required Licenses and Experience:

• Nationally certified CPhT (PTCB or ExCPT) with 1-2+ years of pharmacy technician experience, 3-5 preferred.
• Must obtain state certification if needed.

Skills and Traits:

• Strong interpersonal and phone skills, proficient in Microsoft Office, especially Excel and Word.
• Organized, empathetic, high-integrity, and able to pivot across disease states.

Other Requirements:

• Flexible shift times, weekend or overtime may be required, and maintain patient engagement duties.
• Ability to sit at workstation for long periods and handle confidential data.

Shields Health Solutions

Shields Health Solutions provides specialty pharmacy care and patient engagement services, partnering with health systems to support medication adherence. The company fosters a collaborative, data-driven team culture focused on high-quality patient service and professional growth.