Patient Engagement Specialist

AppleOne Employment Services; Brentwood (TN); Remote; USD 25,000 - 30,000; Full time

Job summary

AppleOne Employment Services is seeking a Remote Patient Engagement Specialist for a temp-to-hire role. You will perform high-volume telephonic outreach, educate patients on services, and schedule initial in-home clinical assessments with the care team.

You must have 2+ years of experience in customer service and telephonic outreach, strong communication skills, and be comfortable using Outlook, Excel, Word, Teams, Dynamics, and Google Maps. Remote work with a flexible schedule is available.

Qualifications

• 2+ years of relevant work experience in customer service or telephonic outreach.
• Strong communication skills with the ability to explain information clearly.

Responsibilities

• Perform outbound telephonic outreach to potential program participants.
• Educate patients on available services and encourage scheduling of initial clinical visits.
• Manage scheduling on clinician calendars and document outreach activity.

Job description

Job Summary

We are seeking a Remote Patient Engagement Specialist for a temp-to-hire opportunity. This telephonic patient engagement role is ideal for a customer-focused professional who enjoys high-volume outreach, meaningful healthcare conversations, and helping patients connect with valuable clinical services.

In this role, you will contact potential program participants, explain available healthcare services in a clear and personable way, answer questions, overcome objections, and schedule initial in-home clinical assessments with the appropriate care team. This is a great opportunity to join a mission-driven healthcare services environment with supportive leadership, structured expectations, team collaboration, and the opportunity to grow through strong performance.

Key Responsibilities

• - Perform outbound outreach calls to potential patients identified for healthcare program participation.
• - Educate patients on available services and explain the value of scheduling an initial clinical assessment.
• - Build rapport quickly, address questions, and professionally overcome objections to participation.
• - Schedule initial visits on clinician calendars with accuracy and attention to detail.
• - Maintain productivity standards in a fast-paced, high-call-volume environment.
• - Use multiple software platforms to document activity, manage communication, and support scheduling.

Compensation and Benefits

• - Pay: $18 per hour.
• - Remote (Prefer candidates to live in the following states: TN, KY, AL, AR & MS
• - Employment type: Temp-to-hire.
• - Schedule: Flexible schedule between 8:00 AM and 8:00 PM, Monday through Friday, with every other Saturday rotation.
• - Assigned work hours will be discussed with the direct manager.
• - Performance-based bonus incentive opportunity.

Required Qualifications and Skills

• - Conduct high-volume telephonic outreach to potential healthcare program participants.
• - Educate patients on services and encourage scheduling of initial clinical visits.
• - Manage scheduling on clinician calendars while meeting department productivity standards.
• - Document outreach activity and navigate multiple software systems accurately.
• - 2+ years of comparable work experience with successful outcomes.
• - Customer service experience required.
• - Telephonic outreach experience required.
• - Strong communication skills with the ability to explain information clearly, concisely, and professionally.
• - Ability to spend more than 80% of the workday on the phone in a high-volume call environment.
• - Comfortable using software platforms such as Outlook, Excel, Word, Teams, Dynamics, and Google Maps.
• - Ability to work a flexible schedule Monday through Friday and every other Saturday.
• - Self-motivated, goal-oriented, and comfortable working in a performance-driven environment.

Preferred Qualifications

• - Experience using a CRM system.
• - Scheduling experience.
• - Fluency in Spanish.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.