Bilingual Spanish Customer Care

AppleOne Employment Services; South Jordan (UT); On-site; USD 25,000 - 26,000; Full time

Job summary

AppleOne Employment Services in Utah seeks a bilingual Spanish Customer Care professional for a temp-to-hire Patient Experience Specialist in South Jordan. You will support a dental/healthcare environment with a focus on clear, friendly patient communication and accurate office operations.

This on-site role requires 1–3 years in a dental office, comfort with insurance explanations, scheduling, and using EHR and MS Office; you will assist patients with treatment plans and financial questions

Qualifications

• 1–3 years of dental office experience.
• Bilingual in English and Spanish.
• Familiar with EHR software.
• Proficient in Microsoft Office.
• Strong customer service and communication skills.
• Detail-oriented with accurate documentation.

Responsibilities

• Welcome patients, verify demographics, complete forms, and manage check-in/out.
• Review treatment plans and assist with financial arrangements.
• Schedule appointments and coordinate provider and chair availability.
• Gather insurance information and handle pre-authorizations.
• Process payments and reconcile patient accounts.
• Communicate with patients, clinical teams, and others to ensure smooth operations.

Skills

Bilingual English/Spanish

Dental office experience

EHR software

Microsoft Office

Customer service

Attention to detail

On-site availability

Tools

EHR software

Microsoft Office

Job description

Job Summary

We are seeking a Bilingual Spanish Customer Care professional for a temp-to-hire Patient Experience Specialist opportunity in South Jordan, UT. This role supports a healthcare services environment, with a strong focus on creating a smooth, positive, and well-informed office experience for every patient.

This is a great opportunity for someone with dental office experience who enjoys helping patients understand their treatment plans, insurance benefits, financial options, and appointment schedules. The ideal candidate will thrive in a team-oriented setting with supportive leadership, consistent patient interaction, and the opportunity to contribute to efficient daily office operations.

Key Responsibilities

• Welcome patients, verify demographics, complete access forms and consents, and manage check-in and check-out processes.
• Review approved treatment plans with patients and assist with financial arrangements for multi-visit care.
• Schedule patient appointments and coordinate provider, staff, and chair availability to support daily utilization goals.
• Gather insurance information, complete pre-authorizations, and help patients understand insurance benefits.
• Manage daily payment transactions, resolve payment discrepancies, and post payments accurately to patient accounts.
• Communicate professionally with patients, clinical teams, and outside entities to support smooth office operations.

Compensation and Benefits

• Pay: $18.00 to $19.00 per hour.
• Job Type: Temp-to-Hire.
• Location: South Jordan, UT.
• Schedule: On-site position with an expectation of 40+ hours per week.

Required Qualifications and Skills

• Support patient scheduling, check-in, check-out, insurance verification, and payment processing.
• Assist patients with treatment plan questions, financial arrangements, and appointment coordination.
• Coordinate with clinical and administrative teams to maintain efficient patient flow.
• Manage patient communications and ensure accurate documentation in office systems.
• 1 to 3 years of dental office experience.
• Ability to communicate effectively with patients and staff in both English and Spanish.
• Ability to learn and work efficiently with Electronic Health Records, EHR, software.
• Proficiency with basic computer applications, including Microsoft Office.
• Strong customer service skills and a professional communication style.
• High attention to detail with the ability to manage patient information accurately.
• Reliable, punctual, and able to maintain regular attendance in an on-site role.
• Team-oriented mindset with the ability to collaborate across departments.

Preferred Qualifications

• Previous experience with dental scheduling, insurance pre-authorization, treatment plan coordination, or payment posting.
• Experience supporting high-volume patient flow in a dental or healthcare office.
• Familiarity with dental practice management systems or EHR platforms.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.