Pharmacy CSR - Remote

AppleOne Employment Services; Washington (District of Columbia); Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Equipment provided

Job summary

IBEX seeks a Remote Pharmacy Customer Service Representative to support customers, pharmacies, and healthcare providers with prescription benefits, coverage, and billing questions in a fully remote, contract-to-hire position paying $15/hour. Equipment provided; states eligible listed.

Responsibilities include handling high-volume inbound calls, researching issues across systems, and documenting interactions.

Qualifications

• Minimum 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable learning and navigating multiple computer systems.
• Basic Microsoft Word and Excel knowledge.

Responsibilities

• Handle inbound customer service calls from members, pharmacies, and healthcare providers.
• Assist with prescription benefits and medication coverage inquiries.
• Help customers understand billing, payments, eligibility, and claims status.
• Research and resolve issues using multiple computer systems.
• Document all customer interactions accurately.
• Build rapport through active listening and empathy.
• Work toward first-call resolution whenever possible.
• Meet productivity, quality, and attendance expectations.

Skills

Customer service

Communication

Problem-solving

Fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Join IBEX as a Remote Pharmacy Customer Service Representative and help customers navigate prescription benefits, coverage, billing, and medication-related inquiries. This full-time role offers $15/hour, company-provided equipment, and the opportunity to support customers, pharmacies, and healthcare providers in a fast-paced, customer-focused environment. We're looking for professionals with strong customer service skills, a positive attitude, and a passion for helping others.

Pharmacy Customer Service Representative (Remote)

Location: Remote (Eligible States Only)

Pay: $15.00/hour

Employment Type: Contract to Hire

Start Date: October 12, 2026

About the Opportunity

Our client, IBEX, is seeking customer-focused professionals to join a high-volume healthcare support team. This fully remote role supports customers, pharmacies, and healthcare providers with questions regarding prescription benefits, medication coverage, claims, home delivery services, billing, authorizations, and healthcare benefits. This is an excellent opportunity for candidates with strong customer service skills who enjoy helping others, solving problems, and working in a fast-paced environment.

What You Will Do

• Handle inbound customer service calls from members, pharmacies, and healthcare providers.
• Assist with prescription benefits and medication coverage inquiries.
• Help customers understand billing, payments, eligibility, and claims status.
• Research and resolve issues using multiple computer systems.
• Document all customer interactions accurately.
• Build rapport through active listening and empathy.
• Work toward first-call resolution whenever possible.
• Meet productivity, quality, and attendance expectations.

*Candidates should expect a high-volume call environment averaging approximately 60 to 80 inbound calls per day.

Required Qualifications

• Must be at least 18 years old.
• High School Diploma, GED, or equivalent.
• Minimum 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable learning and navigating multiple computer systems.
• Basic Microsoft Word and Excel knowledge.
• Ability to work in a fast-paced environment.
• Ability to attend all scheduled training sessions without interruption.

Preferred Qualifications

• Call center experience.
• Healthcare, insurance, pharmacy, or medical office experience.
• Remote work experience.
• Familiarity with healthcare terminology, insurance benefits, or pharmacy services.

Training

• 16 days of classroom training.
• 5 days of assisted live-call training.
• 100% attendance is required throughout training.

Candidates must be able to learn new systems quickly, adapt to change, and successfully navigate a virtual training environment.

Schedule

The operation supports customers seven days a week.

• Monday through Friday: 6:00 AM to 10:00 PM CST
• Saturday and Sunday: 6:00 AM to 9:00 PM CST

Candidates must be available to work a full-time 40-hour schedule and must be available for at least one weekend day.

Work From Home Requirements

• A private, dedicated workspace with a door.
• A workspace that is not shared with other household members during working hours.
• Hardwired internet connection (Wi-Fi is not permitted).
• Minimum internet speeds of 50 Mbps download, 10 Mbps upload.
• No satellite internet, hotspots, or 5G internet services.
• Ability to maintain a HIPAA-compliant workspace.
• Ability to remain on camera while working when required.

*Equipment will be provided by the client.

Eligible States

• Alabama
• Arkansas
• Delaware
• Florida
• Georgia
• Idaho
• Indiana
• Kansas
• Kentucky
• Louisiana
• Michigan
• North Carolina
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Virginia
• West Virginia
• Wisconsin
• Wyoming

Hiring Process

• Recruiter Interview
• Internet Speed Verification
• Assessment and Video Response
• Background Check
• Drug Screen (including marijuana)

Ideal Candidate Profile

• Customer Service
• Call Center Operations
• Healthcare Customer Support
• Insurance Member Services
• Pharmacy Support
• Banking Customer Service
• Technical Support
• Remote Customer Service Environments

Successful individuals are Empathetic, coachable, reliable, comfortable with technology, and capable of handling multiple tasks while maintaining a positive customer experience.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.