Patient Engagement & Conversion Specialist

Arima Health; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Performance bonus potential

Competitive base salary

Job summary

Arima Health is seeking a Patient Conversion Specialist to help new patients take the first step toward sleep care. You will primarily make outbound calls to referrals or interested individuals, explain what to expect, answer non-clinical questions, resolve scheduling barriers, and help patients book their first appointment.

This role blends patient advocacy with the drive and precision of a high-volume contact-center, supporting scheduling, intake follow-up, and related admin tasks as needs

Qualifications

• 2+ years in patient access, healthcare scheduling, patient engagement, care navigation, enrollment, contact-center, inside-sales, or customer-support work.
• Experience making outbound calls and asking for a clear next step.
• Excellent verbal communication and active-listening skills.
• Empathy, persistence, and confidence speaking with patients who may be uncertain or frustrated.
• Strong organization and reliable follow-through.
• Accurate documentation and comfort working across several software tools.
• Comfort working toward measurable activity, conversion, and quality goals.
• Good judgment and respect for privacy and compliance requirements.

Responsibilities

• Call newly referred and interested patients promptly.
• Guide patients from referral or inquiry to a scheduled first visit.
• Explain Arima's virtual care process in clear, patient-friendly language.
• Address common non-clinical questions and scheduling concerns.
• Follow up with patients who did not complete booking or intake.
• Re-engage canceled, missed, or unresponsive patients using approved outreach workflows.
• Document every interaction and maintain accurate next steps in our systems.
• Meet activity, conversion, quality, and service goals.
• Escalate clinical, billing, eligibility, privacy, or complaint issues appropriately.
• Share recurring patient feedback to improve scripts and workflows.
• Assist with inbound calls and administrative projects when needed.

Skills

Outbound calling

Patient engagement

Active listening

Empathy

Organization

Documentation

Goal-oriented

Privacy/compliance awareness

Tools

Athenahealth

Salesforce

HubSpot

Zendesk

Job description

Arima Health is seeking a Patient Conversion Specialist to help new patients take the first step toward sleep care. You will primarily make outbound calls to referrals or interested individuals, explain what to expect, answer non-clinical questions, resolve scheduling barriers, and help patients book their first appointment.

This role blends patient advocacy with the drive and precision of a high-volume contact-center, supporting scheduling, intake follow-up, and related admin tasks as needs