Patient Conversion Specialist

Pivotal Health; Baltimore (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Life insurance

Employee assistance

Job summary

Pivotal Health is seeking a sales-focused role to help patients take action on their health. You will build trust, handle objections, and guide referred patients to say yes to better sleep and overall well-being. This is not cold selling; you’ll convert referrals with clear explanations and empathy.

Schedule is Monday–Friday, 11:30 AM–8:00 PM. You will document interactions in CRM, collaborate with internal teams, and enjoy benefits while growing with a national sleep health leader.

Qualifications

• High school diploma or equivalent
• 1–2 years sales or customer-facing experience (retail, restaurant, hospitality, or call center preferred)
• Customer-first mindset with a passion for helping people
• Able to work independently in a fast-paced environment

Responsibilities

• Handle inbound and outbound calls with patients referred for home sleep testing
• Quickly build rapport and create a positive, engaging experience
• Explain testing process, equipment, and insurance clearly
• Close patients on moving forward and collect upfront payments
• Document interactions and outcomes in CRM systems
• Partner with internal teams to ensure a smooth, high-quality patient experience

Skills

Sales professional

Retail sales

Inside sales

Communication

Education

High school diploma or equivalent

Job description

Schedule: Monday–Friday

Shifts: 11:30 AM–8:00 PM

Step Into a Sales Role That Actually Makes a Difference

If you’re coming from medical scheduling, retail sales, hospitality, or call center salesand love connecting with people, closing the deal, and driving results—this is your next move.

At Pivotal Health, you’ll use your sales skills to help patients take action on their health. This isn’t cold selling—every patient you speak with has already been referred. Your role is to build trust, handle objections, and guide them to say “yes” to improving their sleep and overall well-being.

What You’ll Do

• Handle inbound and outbound calls withpatients who have been referred for home sleep testing
• Quickly build rapport and create a positive, engaging experience
• Break down the testing process, equipment, and insurance in clear, simple terms
• Handle objections with confidence and close patients on moving forward
• Collect any required upfront payments
• Document interactions and outcomes in CRM systems
• Partner with internal teams to ensure a smooth, high-quality patient experience

Who You Are

• A natural sales professional who knows how to connect, influence, and close
• Background in retail sales, hospitality, restaurant service, or inside sales
• Comfortable educating patients, asking for commitment, and overcoming objections
• High-energy, goal-oriented, and motivated by hitting targets
• Strong communicator who follows through and stays organized
• Able to work independently in a fast-paced environment

What You Bring

• High school diploma or equivalent
• 1-2 years sales or customer-facing experience (retail, restaurant, hospitality, or call center preferred)
• A customer-first mindset with a passion for helping people

What We Offer

• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Company-paid life insurance
• Employee Assistance Program
• Company-provided equipment
• Opportunity to grow with a national leader in sleep health services

Why Join Pivotal Health?

• Turn your sales skills into a meaningful, healthcare-focused career
• Supportive, team-driven culture
• Work-life balance with a predictable schedule
• Make a real impact on patients’ lives while achieving personal success

Equal Opportunity & Compliance Statements

STATEMENT OF POLICY: Pivotal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

AFFIRMATIVE ACTION PLAN (AAP): The Aff…

REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at [phone] or TTY 711 (Relay).

EMPLOYMENT ELIGIBILITY: This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.