Patient Engagement Case Manager

Momentum Life Sciences; Oregon; Hybrid; USD 42,000 - 72,000; Full time

Job summary

Momentum Life Sciences in Oregon is seeking a Non-Clinical Case Manager to provide personalized support to patients and caregivers through inbound and outbound interactions within assigned programs. You will build trusting relationships, ask open-ended questions, and apply motivational interviewing to explore goals and barriers, coordinating resources and follow-up with program partners and internal teams.

This role emphasizes documentation, compliance, and a compassionate patient experience

Qualifications

• Associate degree required; bachelor's degree preferred.
• Two years of experience in patient support, navigation or related field with problem-solving.
• Experience in telephonic or virtual support environments.
• Pharmaceutical patient support programs experience preferred.
• Motivational interviewing or patient-centered engagement experience.

Responsibilities

• Provide personalized inbound and outbound patient and caregiver support via phone, email, chat, and text.
• Build rapport and establish trusting relationships with empathy and active listening.
• Use motivational interviewing to explore goals, barriers, and engage patients.
• Communicate program information and resources clearly, confirming understanding.
• Coordinate follow-up and connect patients with appropriate resources.
• Maintain accurate documentation and comply with program guidelines.

Skills

Patient-centered communication

Active listening

Patient engagement

Critical thinking

Organization and follow-through

Documentation accuracy

Technology proficiency

Adaptability and collaboration

Time management

Proficient keyboarding

Education

Associate degree

Bachelor's degree preferred

Tools

Salesforce

Genesys

Microsoft Office

CRM

Job description

Momentum Life Sciences in Oregon is seeking a Non-Clinical Case Manager to provide personalized support to patients and caregivers through inbound and outbound interactions within assigned programs. You will build trusting relationships, ask open-ended questions, and apply motivational interviewing to explore goals and barriers, coordinating resources and follow-up with program partners and internal teams.

This role emphasizes documentation, compliance, and a compassionate patient experience