Patient Meal Experience Specialist

Advocate Health Care; Park Ridge (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Advocate Health Care in Park Ridge, IL, seeks a Dietary Aide to support patient meal service and nutrition department operations.

You will assist with taking meal orders, delivering trays, documenting intake, and communicating with nursing staff to ensure patient satisfaction and safety. This role requires strong customer service, multitasking, and adherence to hospital food safety standards.

Qualifications

• Typically requires 1 year of face-to-face customer service experience.
• Knowledge of hospital or food service operations is preferred.
• Ability to follow scripting and maintain patient confidentiality.
• Strong interpersonal and organizational skills.

Responsibilities

• Acts as key contact between food and nutrition and the patient.
• Delivers meals and collects patient trays.
• Records patient calorie intake and documents food allergies.
• Processes diet changes and updates patient cards.
• Generates reports and communicates information to nursing and nutrition staff.
• Loads and transports food carts; delivers trays to patient rooms.
• Maintains safety, sanitation, and isolation precautions.
• Inventories and orders floor stock supplies.
• Communicates patient needs to departments.

Skills

Customer service

Communication

Multitasking

Reading & writing

Independence

Phone etiquette

Food service knowledge

Time management

Education

No Formal Education

Tools

Microsoft Office

Job description

Advocate Health Care in Park Ridge, IL, seeks a Dietary Aide to support patient meal service and nutrition department operations.

You will assist with taking meal orders, delivering trays, documenting intake, and communicating with nursing staff to ensure patient satisfaction and safety. This role requires strong customer service, multitasking, and adherence to hospital food safety standards.