Patient Meal Services Specialist

Advocate Health Care; Elgin (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health Care is seeking a Diet Office Clerk to coordinate diet office activities related to patient trayline and production in a timely, accurate manner.

Responsibilities include processing patient meal selections per diet orders, printing daily reports, and ensuring proper charges are recorded while upholding confidential patient information per HIPAA standards. Strong computer and communication skills are essential for success in this role.

Qualifications

• In high school, high school graduate or GED.
• 6 months in customer service field/ office.
• Good Computer skills and able to navigate on various computer programs
• Very good communication skills
• Ability to work with minimal supervison
• Detail and results orientated
• Ability to work well under stressful situations
• Ability to follow thru on tasks
• Strong organizational skills
• Mathematical competence
• Ability to communicate effectively; written and verbal

Responsibilities

• Coordinates all diet office activities as related to the patient trayline and production in an accurate and timely manner.
• Processes all patient meal selections assuring compliance to diet order using department room service computor program, department standards, and job task list.
• Print appropriate daily reports as required. (ie. allergy report, host round sheets, daily census, tube feedings and nourishments, dietitian consults.)
• Verifies diet order changes in diet office computor system against hospital system generated hard copies.
• Processes all appropriate charges as assigned.
• Assures excellent customer service and communication to patients, families, and all hospital associates.
• Documents all concerns, issues request etc on phone log , room service computor systems and notifies Supervisor or Patient Services manager as required by department standards.
• Demonstrates a respect for the confidentiality of patient information. Maintains HIPPA standards during all communications.

Skills

Computer skills

Communication skills

Independent worker

Attention to detail

Organizational skills

Math skills

Time management

English reading/writing

Education

High school diploma or GED

Job description

Advocate Health Care is seeking a Diet Office Clerk to coordinate diet office activities related to patient trayline and production in a timely, accurate manner.

Responsibilities include processing patient meal selections per diet orders, printing daily reports, and ensuring proper charges are recorded while upholding confidential patient information per HIPAA standards. Strong computer and communication skills are essential for success in this role.