Patient Counselor - Key Whitman Eye McKinney

Key-Whitman Eye Center; Dallas (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Health Savings Account

Life Insurance

Paid Time Off

401(k) with company match

Job summary

Key Whitman Eye Center is seeking a Patient Counselor at its McKinney location. The role involves guiding patients from initial contact through potential consultation and vision-correction procedures, educating patients on available options, and coordinating with surgeons for optimal outcomes.

Applicants should have a Bachelor's Degree and at least three years in sales or relationship management, with prior medical experience preferred.

Qualifications

• Bachelor's Degree desired and 3+ years in sales/relationship management
• Previous experience in a medical environment preferred
• Strong organizational skills
• Excellent communicator, professional appearance and solid work history
• Knowledge of compliance requirements and clinic policies and procedures

Responsibilities

• Greeting patients and creating a comfortable environment
• Meet and counsel any prospective patient and educate them on the benefits of vision correction procedures and answering any general questions
• Educate each patient on the procedure and obtain necessary patient history and payment information
• Discuss financing/payment options with patient
• Scheduling patient surgeries and post-op appointments
• Follow up on any online or outside marketing leads
• Follow up on any previous counseled patient that has not selected a vision correction procedure
• Work closely with surgeons to select the best vision correction option
• Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
• Work with marketing to help promote monthly campaigns

Skills

Excellent communication

Organizational skills

Sales experience

Relationship management

Education

Bachelor's Degree

Job description

Patient Counselor - Key Whitman Eye McKinney

Accessibility Note:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:

As a Patient Counselor you must have the ability to interact professionally with patients, physicians, and other teammates. As a Patient Counselor you will interface with prospective and existing patients daily on the phone and in person. You will be responsible for taking care of these patients from the initial phone call through any potential consultation and procedures in the office. You will be working with patients (Cataract/Lasik) to educate them on the vision treatments available, and with the guidance of a surgeon, the Patient Counselor will help select the ideal procedure.

ESSENTIAL DUITIES AND RESPONSIBILITIES:

• Greeting patients and creating a comfortable environment
• Meet and counsel any prospective patient and educate them on the benefits of vision correction procedures and answering any general questions
• Educate each patient on the procedure and obtain necessary patient history and payment information
• Discuss financing/payment options with patient
• Scheduling patient surgeries and post-op appointments
• Follow up on any online or outside marketing leads
• Follow up on any previous counseled patient that has not selected a vision correction procedure
• Work closely with surgeons to select the best vision correction option
• Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
• Work with marketing to help promote monthly campaigns
• Bachelors Degree desired and a minimum of three years experience in sales/relationship management
• Previous experience in a medical environment preferred
• Strong organizational skills
• Excellent communicator, professional appearance and solid work history
• Knowledge of compliance requirements and clinic policies and procedures
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Our organization is an Equal Opportunity Employer