Patient Counselor - Key Whitman Eye McKinney

Key-Whitman Eye Center; McKinney (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with employer"s

Life Insurance

PTO

401(k) retirement plan with a company

Job summary

Key Whitman Eye Center in McKinney, TX seeks a Patient Counselor who will interact with patients, physicians and staff, guiding them from initial inquiry through consultations and procedures.

You will educate patients on vision correction options (Cataract/Lasik), discuss financing, schedule surgeries, and coordinate with surgeons and marketing to promote campaigns; a Bachelor's degree and 3 years in sales/relationship mgmt are preferred.

Qualifications

• Bachelor's degree desired and a minimum of three years experience in sales/relationship management.
• Previous experience in a medical environment preferred.
• Strong organizational skills.
• Excellent communicator and professional appearance.
• Knowledge of compliance requirements and clinic policies.

Responsibilities

• Greet patients and create a comfortable environment.
• Counsel prospective patients and educate them on vision correction benefits.
• Educate on procedures and obtain patient history and payment information.
• Discuss financing/payment options with patient.
• Schedule patient surgeries and post-op appointments.
• Follow up on online or outside marketing leads.
• Follow up with counseled patients who have not selected a procedure.
• Work closely with surgeons to select the best option.
• Use ophthalmic equipment to screen candidates for Lasik.
• Collaborate with marketing to promote monthly campaigns.

Skills

Sales/relationship mgmt

Communication

Patient interactions

Organizational skills

Compliance awareness

Education

Bachelor's Degree

Job description

Patient Counselor - Key Whitman Eye McKinney

Accessibility Note:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:

As a Patient Counselor you must have the ability to interact professionally with patients, physicians, and other teammates. As a Patient Counselor you will interface with prospective and existing patients daily on the phone and in person. You will be responsible for taking care of these patients from the initial phone call through any potential consultation and procedures in the office. You will be working with patients (Cataract/Lasik) to educate them on the vision treatments available, and with the guidance of a surgeon, the Patient Counselor will help select the ideal procedure.

ESSENTIAL DUITIES AND RESPONSIBILITIES:

• Greeting patients and creating a comfortable environment
• Meet and counsel any prospective patient and educate them on the benefits of vision correction procedures and answering any general questions
• Educate each patient on the procedure and obtain necessary patient history and payment information
• Discuss financing/payment options with patient
• Scheduling patient surgeries and post-op appointments
• Follow up on any online or outside marketing leads
• Follow up on any previous counseled patient that has not selected a vision correction procedure
• Work closely with surgeons to select the best vision correction option
• Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
• Work with marketing to help promote monthly campaigns
• Bachelors Degree desired and a minimum of three years experience in sales/relationship management
• Previous experience in a medical environment preferred
• Strong organizational skills
• Excellent communicator, professional appearance and solid work history
• Knowledge of compliance requirements and clinic policies and procedures
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Our organization is an Equal Opportunity Employer