Patient Care Counselor

EyeCare Associates of South Tulsa; Tulsa (OK); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

6.5 paid holidays per year

PTO 8 days first year

Health, dental, vision, and 401k

Job summary

EyeCare Associates of South Tulsa in Tulsa, OK is seeking a Patient Care Counselor to guide patients through pre-op and post-op steps for surgical procedures, including Clear Lens Exchange and astigmatic correcting lenses. The role requires strong communication and medical terminology familiarity.

You will schedule patients, conduct preliminary testing, and assist with financing options. The position offers health benefits, paid holidays, PTO, and 401k, with a focus on patient education and care.

Qualifications

• High school diploma required. Ambulatory surgery experience preferred.
• Strong communication skills for pre- and post-op counseling.
• Knowledge of medical terminology advantageous.

Responsibilities

• Communicate with patients by phone regarding pre-op and post-op care.
• Mail information about procedures, fees, and financing options.
• Assist patients with Care Credit applications as needed.
• Review surgery instructions and forms with patients.
• Educate patients on procedures and complete pre-/post-surgery documentation.
• Ensure payments are collected when applicable.
• Provide required paperwork to ASC/hospital and scan into database.
• Prepare patient charts with necessary paperwork.

Skills

Patient education

Healthcare communication

Scheduling

Medical terminology

Education

High school diploma

Ambulatory surgery experience

Job description

Do you have a passion for patient care and patient education? Do you have a desire to work in the healthcare field, but still have work/life balance?

EyeCare Associates of South Tulsa, Tulsa, OK

WHAT WE OFFER:

• Starting wage dependent on education, certifications and previous experience
• 6.5 paid holidays per year
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k

A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s).In this position, the individual must be very knowledgeable about each phase of the patient’s surgery and be able to identify and educate all patients on their options for Clear Lens Exchange, presbyopic correcting and astigmatic correcting implant lenses. The employee is responsible for executing consultations, scheduling patients and performing preliminary testing to assist in counseling patients of their lens options.

ESSENTIAL RESPONSIBILITIES:

• Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
• Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
• Assist patients with application to Care Credit, as needed
• Review surgery instructions and forms with patients
• Educate patients on surgical procedure(s) and complete pre- and post-surgery documentation
• Ensure payments are collected from patients, as applicable
• Provide ASC/hospital with all required/requested paperwork
• Scan necessary pre- and post-surgical paperwork into database
• Prepare patient’s surgical charts with appropriate paperwork

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous experience in ambulatory surgery preferred
• Knowledge in medical terminology preferred

COMPETENCIES:

• Excellent organization, verbal and written communication skills
• Ability to speak clearly and have patients understand language without misinterpretation or confusion
• Professional maturity, appearance and demeanor required
• Ability to work independently and handle multiple tasks simultaneously

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.