Patient Service Representative I

Tidewater Physicians Multispecialty Group P C; White Marsh (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Tidewater Physicians Multispecialty Group P C in White Marsh, VA is seeking an Administrative Support professional for a full-time position at Middle Peninsula Womens Care and Family Medicine. The role handles appointment scheduling, patient check-in/out, insurance verification, copays collection, and general office duties, requiring strong customer service and data entry.

High school diploma and a year in medical environment preferred; compensation starts at $15.00 per hour, final rate based on

Qualifications

• Knowledge of computer systems and applications.
• Knowledge of office equipment.
• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Pays strong attention to detail.
• Excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively and professionally.

Responsibilities

• Schedule appointments on multiple telephone lines.
• Check in patients for appointments and check out patients at the end of appointments.
• Greet and assist patients and other customers professionally.
• Ensure timely delivery of patient services.
• Collaborate in a multi-disciplinary environment; provide excellent customer service.
• Verify patient insurance.
• Collect copays and outstanding balances.
• Perform other duties as assigned by the Office Manager.

Skills

Communication

Customer service

Attention to detail

Editing

Medical terminology

Arithmetic

Office equipment

Computer systems

Time management

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Middle Peninsula Womens Care and Family Medicine - White Marsh, VA 23183
Position Type: Full Time
Job Category: Administrative Support
Position Summary

Compensation starts at $15.00 per hour, with the final hourly rate determined by the candidate's relevant experience and qualifications.

Major Duties and Responsibilities

• Appointment scheduler on multiple telephone line system.
• Checking in patients for appointments and checking out patients at the end of appointments.
• Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
• Assure timely delivery of patient services.
• Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
• Verifying insurance.
• Collecting copays and balances.
• Perform other duties as requested by the Office Manager.

QualificationsKnowledge, Skills and Abilities

• Knowledge of computer systems and applications.
• Knowledge of office equipment.
• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Pays strong attention to detail.
• Excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively and professionally.

Education / Training / Requirements

• High school diploma or equivalent required.
• One year experience in a medical environment, preferred.

Physical Demands

• Ability to lift or move equipment.
• Ability to stand and walk for limited periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 30 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).