Patient Coordinator

JESSICA V MASSARI DDS LLC; Westlake (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

Profit sharing

Training & development

Job summary

Massari Dentistry & Aesthetics in Westlake, OH is seeking a Patient Coordinator to be the first point of contact for patients and ensure a warm welcome while efficiently managing appointments.

You will support front desk operations, assist with patient intake, billing inquiries, records, and communicate with the dental team to maintain smooth operations. A high school diploma and dental office experience are required, with proficiency in dental software and MS Office.

Qualifications

• High school diploma or equivalent; dental office experience preferred.
• Strong interpersonal and communication skills are required.
• Proficient with dental software and Microsoft Office Suite.

Responsibilities

• Manage patient scheduling and appointment confirmations.
• Provide excellent customer service in-person and over the phone.
• Assist with patient intake forms and maintain accurate patient records.
• Communicate effectively with the dental staff to ensure smooth operations.
• Handle billing inquiries and process payments accurately.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Team player

Education

High school diploma or equivalent

Dental office experience

Tools

Dental software

Microsoft Office

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Paid time off
• Profit sharing
• Training & development

About the Role:

Join our dynamic team at Massari Dentistry & Aesthetics as a Patient Coordinator! In this vital role, you will be the first point of contact for our patients, ensuring a warm and welcoming experience while managing their appointments and inquiries.

Responsibilities:

• Manage patient scheduling and appointment confirmations efficiently.
• Provide exceptional customer service and support to patients in-person and over the phone.
• Assist with patient intake forms and maintain accurate patient records.
• Communicate effectively with dental staff to ensure smooth operations.
• Handle billing inquiries and process payments accurately.
• Educate patients on treatment plans and office policies.
• Maintain a clean and organized reception area.
• Assist with marketing initiatives and community outreach programs.

Requirements:

• High school diploma or equivalent; dental office experience required.
• Strong interpersonal and communication skills.
• Proficient in dental software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Positive attitude and a passion for patient care.
• Insurance verification and billing experience.
• Must be a team player with a commitment to excellence.

About Us:

Massari Dentistry & Aesthetics is committed to serving the Westlake community, providing top-notch dental care with a personal touch. Our patients love us for our compassionate approach and commitment to their oral health, while our employees appreciate a supportive and collaborative work environment.