Patient Coordinator

Simply Dental; Longmeadow (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan

No weekends

Job summary

Flagship Dental Group in Longmeadow, MA is seeking a Patient Coordinator to greet patients and ensure a calm, welcoming visit while keeping the front desk running smoothly. You will handle check-in, payments, and interoffice coordination with the clinical team.

The role emphasizes accurate insurance verification, presenting treatment plans, HIPAA-compliant records, and maintaining a high standard of customer service in a full-time, patient-focused environment.

Qualifications

• Previous experience in a dental office setting is preferred.
• Hands-on experience verifying insurance and understanding coverage, benefits, and patient responsibility is highly desired.
• Proven ability to manage a busy schedule and multitask in a fast-paced environment.
• Strong communication skills with the ability to confidently speak with patients about treatment and finances.
• High attention to detail and accuracy in handling patient information and payments.

Responsibilities

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit.
• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise.
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication.
• Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments.
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy.
• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals.
• Maintain accurate patient records and ensure all processes align with HIPAA standards.
• Contribute to a clean, organized, and professional front office environment.
• Support the team with onboarding, training, and day-to-day office operations.
• Perform other duties and responsibilities as assigned by management.

Skills

Dental office experience

Insurance verification

Time management

Communication skills

Attention to detail

Customer service

Practice software

Job description

Job Details

Job Location: Longmeadow, MA 01106 Position Type: Full Time Salary Range: $20.00 - $24.00 Hourly Job Category: Health Care At Flagship Dental Group, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.

Schedule: Monday - Wednesday 8 am - 5 pm, Thursday 8 am - 6 pm and Friday 8 am - 4 pm

What You’ll Do

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
• Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
• Maintain accurate patient records and ensure all processes align with HIPAA standards
• Contribute to a clean, organized, and professional front office environment
• Support the team with onboarding, training, and day-to-day office operations
• Perform other duties and responsibilities as assigned by management

Full-time Benefits

We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:

• Health insurance starting on your first day of employment
• Vision insurance
• Paid vacation time
• Paid holidays
• Paid sick time
• Dental and orthodontic benefits
• 401(k) retirement plan with employer contribution
• Consistent, set schedule (no weekends!)

Qualifications

• Previous experience in a dental office setting is preferred
• Hands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired
• Proven ability to manage a busy schedule and multitask in a fast-paced environment
• Strong communication skills with the ability to confidently speak with patients about treatment and finances
• High attention to detail and accuracy in handling patient information and payments
• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients
• Comfort using practice management software and standard office tools