Patient Care Coordinator

JR HAYNIE DDS PC; Coeur d'Alene (ID); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Reimbursement program

401(k) matching

Employee discounts

Health insurance options

Paid time off

Job summary

JR HAYNIE DDS PC in Coeur d'Alene, ID is seeking a Patient Care Coordinator to be the first contact for patients from consultation through treatment. You will manage scheduling, insurance verification, treatment coordination, and front office duties to ensure a welcoming patient experience.

Ideal candidates have at least 2 years in medical or dental office settings, strong communication, and excellent organization in a fast-paced practice. Competitive pay and benefits offered.

Qualifications

• High school diploma or higher required.
• Minimum 2 years of medical/dental office experience.
• Strong communication and organizational abilities.

Responsibilities

• Greet and check in patients with professionalism and warmth.
• Answer incoming calls and respond to patient inquiries.
• Schedule consultations, surgeries, and follow-up appointments.
• Verify insurance benefits and obtain necessary authorizations.
• Present treatment plans and discuss financial arrangements.
• Collect patient payments and maintain accurate records.
• Coordinate communication between patients, doctors, and referring offices.
• Enter patient information accurately into the practice management system.
• Confirm upcoming appointments and maintain provider schedules.
• Assist with administrative projects and office workflow as needed.
• Maintain HIPAA compliance and patient confidentiality standards.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Computer proficiency

Education

High school diploma or higher

Tools

Practice management software

Job description

Benefits:

• Medical Reimbursement program
• 401(k) matching
• Employee discounts

Location:

980 Ironwood, Ste 301

Job Type:

Full-Time

Pay:

$20.00 - $24.00 per hour (based on experience)

About Us

We are a growing Oral & Maxillofacial Surgery practice committed to providing exceptional patient care in a compassionate, professional, and team-oriented environment. We are seeking a friendly, organized, and motivated Patient Care Coordinator to serve as the first point of contact for our patients and help ensure a seamless patient experience from consultation through treatment.

Position Summary

The Patient Care Coordinator plays a critical role in delivering outstanding customer service while supporting the clinical and administrative operations of the practice. This individual will manage patient scheduling, insurance verification, treatment coordination, and front office responsibilities while creating a welcoming and positive experience for every patient.

Key Responsibilities

• Greet and check in patients with professionalism and warmth
• Answer incoming phone calls and respond to patient inquiries
• Schedule consultations, surgeries, and follow-up appointments
• Verify insurance benefits and obtain necessary authorizations
• Present treatment plans and discuss financial arrangements
• Collect patient payments and maintain accurate records
• Coordinate communication between patients, doctors, and referring offices
• Ensure all patient information is entered accurately into the practice management system
• Confirm upcoming appointments and maintain provider schedules
• Assist with administrative projects and office workflow as needed
• Maintain HIPAA compliance and patient confidentiality standards

Qualifications

Required

• High school diploma or higher certificate program
• Minimum 2 years of medical office or dental office experience required
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with computers and basic office software
• Ability to work effectively in a fast-paced environment
• Professional appearance and positive attitude

Preferred

• Experience in Oral Surgery, Dental, Periodontal, Orthodontic, or Medical specialty practice
• Knowledge of dental or medical insurance verification and billing
• Experience with practice management software
• Treatment coordination or patient financial presentation experience

What We Offer

• Competitive compensation: $20-$24/hour
• Paid time off
• Paid holidays
• Health insurance options
• 401(k) with company match (if offered)
• Professional development opportunities
• Supportive team environment
• Opportunities for advancement within a growing practice

Ideal Candidate

You are compassionate, detail-oriented, and enjoy helping patients navigate their healthcare journey. You thrive in a collaborative environment, take ownership of your responsibilities, and consistently deliver outstanding customer service.

Join our team and help create exceptional patient experiences while building a rewarding career in Oral Surgery.