Patient Concierge & Scheduling Specialist

JESSICA V MASSARI DDS LLC; Westlake (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

Profit sharing

Training & development

Job summary

Massari Dentistry & Aesthetics in Westlake, OH is seeking a Patient Coordinator to be the first point of contact for patients and ensure a warm welcome while efficiently managing appointments.

You will support front desk operations, assist with patient intake, billing inquiries, records, and communicate with the dental team to maintain smooth operations. A high school diploma and dental office experience are required, with proficiency in dental software and MS Office.

Qualifications

• High school diploma or equivalent; dental office experience preferred.
• Strong interpersonal and communication skills are required.
• Proficient with dental software and Microsoft Office Suite.

Responsibilities

• Manage patient scheduling and appointment confirmations.
• Provide excellent customer service in-person and over the phone.
• Assist with patient intake forms and maintain accurate patient records.
• Communicate effectively with the dental staff to ensure smooth operations.
• Handle billing inquiries and process payments accurately.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Team player

Education

High school diploma or equivalent

Dental office experience

Tools

Dental software

Microsoft Office

Job description

Massari Dentistry & Aesthetics in Westlake, OH is seeking a Patient Coordinator to be the first point of contact for patients and ensure a warm welcome while efficiently managing appointments.

You will support front desk operations, assist with patient intake, billing inquiries, records, and communicate with the dental team to maintain smooth operations. A high school diploma and dental office experience are required, with proficiency in dental software and MS Office.