Patient Services Coordinator

Children and Teen Dental of FL; Winter Haven (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Paid holidays

PTO

FSA

401(k) plan

Growth opportunities

Team environment

Job summary

Children and Teen Dental of FL is seeking a Patient Services Coordinator to be the friendly face of our practice. The role handles scheduling, patient interactions, and day-to-day operations in a fast-paced dental office environment.

The ideal candidate will have strong communication and organizational skills, experience in a dental office or customer service, and proficiency with dental office management software.

Qualifications

• High school diploma or equivalent.
• Previous experience in a dental office or customer service role is preferred.
• Excellent communication and organizational skills.

Responsibilities

• Answer phone calls and emails, scheduling patient appointments.
• Verify insurance information and process billing and payments.
• Greet patients and ensure they are checked in properly.
• Manage patient records and ensure that all forms are completed.
• Coordinate patient follow-up and reminders for appointments.
• Handle office correspondence, including scheduling, rescheduling, and cancellations.
• Maintain and update office calendars.
• Assist with patient referrals and coordination of care with specialists.

Skills

Communication

Organization

Customer service

Education

High school diploma

Tools

Dental office management software

Job description

Join Our Team as a Patient Services Coordinator!

Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you’ll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we’d love to hear from you!

Job Summary

The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office’s day-to-day operations.

Responsibilities

• Answer phone calls and emails, scheduling patient appointments.
• Verify insurance information and process billing and payments.
• Greet patients and ensure they are checked in properly.
• Manage patient records and ensure that all forms are completed.
• Coordinate patient follow-up and reminders for appointments.
• Handle office correspondence, including scheduling, rescheduling, and cancellations.
• Maintain and update office calendars.
• Assist with patient referrals and coordination of care with specialists.

Qualifications

• High school diploma or equivalent.
• Previous experience in a dental office or customer service role is preferred.
• Excellent communication and organizational skills.
• Knowledge of dental office management software.

Work Environment

• Mostly desk-based with some patient interaction in the reception area.
• Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.

What We Offer

• Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
• Company Provided Life Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• 401(k) Plan
• Learning Management System (LMS) to keep your skills sharp
• Opportunities for professional growth and development
• A great collaborative team environment!