Patient Coordinator

Socket.dev; Latham (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay + growth opportunities

Monthly Bonus opportunities

Medical, Dental, Vision, Short Term &/

Long Term Disability and Lifeinsurance

FSA and HSA

401K with company contributions

Paid time off + paid holidays

Discounts on Pediatric Dental Services

Job summary

Where Smiles Grow in Latham, NY is seeking a dedicated Patient Support Specialist to deliver exceptional patient experiences while coordinating appointments and insurance information. This full-time, on-site role emphasizes accurate data entry, timely communication with patients, and collaboration with dental staff to maintain high satisfaction.

You'll manage scheduling, handle calls and documentation, and learn multiple clinic systems.

Qualifications

• 1 year of call center or customer service experience.
• Strong computer skills with Word, Excel, and Outlook.
• Willing to learn multiple clinic systems and programs.
• Detail oriented, accurate and organized in a fast-paced environment.
• Excellent verbal and written communication, adaptable to different personalities.
• Able to answer calls and provide accurate information to callers.
• Dental experience is a plus.

Responsibilities

• Enter patient information into accounts and schedule consultations and recurring appointments.
• Handle calls and forward to staff with accurate, consistent documentation.
• Manage emergency calls and schedule appropriately.
• Collect patient insurance information over the phone.
• Coordinate with other dental offices and specialists regarding referrals and records.

Skills

Microsoft Word

Excel

Outlook

Call center experience

Tools

Microsoft Word

Excel

Outlook

Job description

We are growing and looking to add a Patient Coordinator to our team!

Be a part of something special!

At Where Smiles Grow, we provide exceptional specialized dental care and experiences that bring healthy, confident smiles to the faces of our patients and communities. This requires a team of highly skilled and creative people who are committed to teamwork, compassion, integrity, knowledge, gratitude, and fun! We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

We currently have a career opportunity for a caring, purpose-driven Patient Support Specialist who will take great pride in creating truly extraordinary patient experiences while supporting the highest quality dental care.

ThePatient Coordinator team provides front-line support to deliver exceptional service and create resolutions along with high level communication to patients. The goal is to ensure excellent patient service standards are met and high patient satisfaction is maintained.

In addition to front-line support, the team manages all aspects of scheduling our patient appointments, including communication regarding patient's insurance eligibility, frequency of procedures, and overdue account balances. All team members are responsible for knowing our policies and procedures for each clinic, communicating in a positive manor to all staff and patients and their parent(s)/guardian(s.)

Primary Responsibilities

• Enter all patient information correctly into a patient’s account and schedule new patient consultations and reoccurring appointments in appropriate time slots.
• Appropriately handle reason for each phone call or forward to necessary staff member while keeping accurate and consistent documentation.
• Handle emergency phone calls to decipher what is a true emergency and schedule the appointment appropriately.
• Collect patient insurance information over the phone.
• Communicate with other dental offices and specialists regarding referrals, existing radiographs, claim history and any conditions of mutual patients.

Position Details:

• Full Time
• 40 Hours/Week
• Monday - Friday
• 7:30am - 5:15pm
• No Evenings, No Holidays, No Weekends
• Wage: $20 - $24 *Based on experience
• Muli-location Practice: Latham, Schodack, and Delmar
• Primary location: Latham

Requirements:

• Strong computer skills, including experience with Microsoft Word, Excel, and Outlook.
• Must be willing to learn multiple computer systems and programs.
• Must be detailed oriented, accurate and organized.
• Ability to work well under pressure and prioritize multiple tasks.
• Strong verbal and written communication skills with the ability to adapt communication style to different personalities.
• Ability to answer telephone calls and communicate accurate information to callers.
• 1-year previous call center or customer service experience.
• Dental experience is a plus.

Benefits

• Competitive pay + growth opportunities
• Monthly Bonus opportunities based on production
• Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life insurance
• FSA and HSA
• 401K with company contributions
• Paid time off + paid holidays
• Discounts on Pediatric Dental Services and Orthodontic Treatments