Patient Coordinator

Westlake Dermatology P A; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Westlake Dermatology P A in Austin, TX is hiring a Full-Time Monday-Friday Patient Coordinator to greet patients, schedule appointments, verify demographics and insurance, collect payments and perform general office duties. The role requires accuracy, professional communication, and HIPAA compliance in a fast-paced dermatology setting.

Education: High school diploma required; college degree preferred. Spanish proficiency is a plus; prior medical office or veterinary experience is beneficial.

Qualifications

• High school diploma required.
• College degree preferred.
• At least one year prior medical office or veterinary experience preferred.
• Professional working proficiency in Spanish preferred.

Responsibilities

• Check in and greet patients in a pleasant and professional manner.
• Track patients in reception and notify them of delays as needed.
• Schedule, cancel and reschedule patient appointments.
• Enter and verify patient demographic and insurance information.
• Collect payments including co-pays and balances.
• Reconcile and balance medical records daily.
• Handle scheduling deposits and route charts as needed.
• Answer office phones promptly and professionally.
• Ensure proper authorization or referrals are collected.
• Assist patients with checkout and next appointment scheduling.
• Recommend skincare products and answer product questions.
• Monitor inventory of skincare products and replenish as needed.
• Maintain opening/closing procedures and a tidy waiting room.
• Follow HIPAA procedures and company policies.
• Maintain good attendance and punctuality.

Skills

Customer service

Communication

Team player

Problem solving

Attention to detail

MS Word

Excel

Time management

Professionalism

Spanish (basic)

Education

High school diploma

College degree preferred

Medical office/veterinary experience preferred

Spanish proficiency preferred

Tools

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Austin, TX, US

Salary Range: $18.00 To $20.00 Hourly

Westlake Dermatology is accepting applications for the Full Time Monday-Friday Patient Coordinator position at our South Austin Office. Patient Coordinators are essential to greeting patients upon arrival and making them feel welcome to the practice. The role includes scheduling patients, preparing and maintaining current patient information, answering phones, verifying insurance information and performing general office duties. Responsible for checking patients in/out and collection of payment. Has the ability to explain charges and insurance to patients. Ensures all patient interaction is performed in a professional, accurate and courteous manner.

• Excellent customer service and communication skills
• Ability to work as a team member in a fast-paced environment
• Abilityto solve problems andmanage multiple tasks simultaneously
• Highly motivated and well organized with attention to detail
• Maintains respectful andpositive attitude in dealingswith both patients and fellow staff
• Strong computer skills and knowledge of Microsoft Word and Excel
• Substantial knowledge of general medical office procedures and terminology
• Appropriate sense of discretion in dealing with patient information and difficult situations
• Able to handle large transactions with ease
• Able to sit for long periods of time
• May include some lifting of boxes

Responsibilities

• Responsible for patient check-in andgreeting each patient in a pleasant and professional manner
• Track patients in the reception area and communicates with them as needed. Advises patients of any delay in appointment time as needed
• Schedule, cancel and reschedule patientappointments
• Enter and/or verify accuracy ofpatient demographic and insurance informationinformation in the computer
• Collect payments (co-pay, cosmetic treatment fees,surgery balances, etc.)
• Responsible for reconciling/balancing medical records daily
• Prepare scheduling deposits per providers as neededScan/route provider charts and pre-operational charts
• Check internal and Outlook messages daily and respond
• Answer office phones promptly & professionally and return voicemails as necessary
• Ensure that proper authorization or referral is collected from each patient
• Assist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.
• Recommend products and answer questions about various skin care products and procedures
• Monitor inventory levels of skin care product and replenishes when necessary
• Maintain proper office opening and closing procedures
• Monitor waiting room to ensure furnishings and magazines are orderly and clean
• Assist in general office duties as needed
• Follow company policy on all HIPAA procedures/protocols
• Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone - in Credit Card Authorization/Payments)
• Follow and respect Employee Policies
• Report to work in a timely manner and maintaingood attendance

Education & Experience

• High school diploma required
• College degree (Associate or Bachelors) preferred
• At least one year prior medical office or veterinary experience preferred
• Professional working proficiency in Spanish preferred

Job Type: Full-time

Compensation: $18.00 per hour (plus benefits and 401Koptions for full-time employees)

Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.