Patient Coordinator

Avance Care; Charlotte (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Avance Care in Charlotte, NC is seeking a Front Desk team member to greet patients, update records in the EMR, and manage scheduling with a warm, professional demeanor.

This full-time role requires reliable weekday availability, no weekend shifts, and a focus on accurate information flow, payment processing, and patient education. A related degree and at least one year of medical front desk experience are preferred.

Qualifications

• Front desk experience in medical office preferred.
• Excellent communication and customer service skills.
• Ability to maintain confidentiality.

Responsibilities

• Meet, greet, and assist patients promptly and professionally.
• Set up new patients and update information in the EMR system.
• Schedule and reschedule appointments; coordinate walk-ins.
• Answer phone calls and relay messages as needed.
• Maintain the front desk and reception area in an organized manner.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide accurate referral information to patients.
• Balance cash register and ensure correct credit payments.
• Explain fees, services, and policies to patients.

Skills

Strong communication

Discretion/Confidentiality

Customer service

Education

Related degree preferred

Tools

EMR system

Job description

Overview

Discover a rewarding career path with Avance Care — where innovation meets compassion.

Avance Care is growing fast, with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC — and we’re looking for passionate individuals to grow with us.

As one of North Carolina’s largest independent primary care networks, we’re redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of our patients.

Step into a vital role at the front lines of care. As a Front Desk team member, you’ll be the first point of contact for our patients — creating a warm, welcoming environment and ensuring a smooth, supportive experience from check-in to check-out.

• This is a full-time role involving weekday shifts with no weekends
• Our clinic operates in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Selected Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience.

Other Priorities

• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Growth mindset
• Flexibility and resilience

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.