Referral Coordinator

Avance Care; Durham (NC); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid schedule

Comprehensive benefits

Job summary

Avance Care in North Carolina is seeking a Referral Coordinator to support providers by submitting referrals promptly and closing the care loop with consult notes after visits. The role is full-time with a hybrid schedule (3 days remote, 2 days onsite) and requires strong communication, healthcare terminology knowledge, and attention to detail.

Background check and drug screen are required. Excellent benefits start after 30 days, and the organization emphasizes high-value care and patient

Qualifications

• High School Diploma or associate's degree in healthcare administration or related field preferred.
• Knowledge of medical terminology and HIPAA compliance preferred.
• 1 year of related experience preferred.

Responsibilities

• Ensure referrals are submitted, accepted and followed up on in a timely manner
• Provide appropriate clinical information to outside entities, as needed
• Ensure complete and accurate registration for patients
• Assist patients with referral issues and advocate with carriers for timely approvals
• Maintain detailed referral documentation and EMR communication
• Establish relationships with providers and outside entities
• Review details and expectations about the referral with patients
• Ensure chart is up to date with consult information

Skills

Verbal communication

Written communication

Computer skills

Attention to detail

Time management

Multitasking

Team player

HIPAA knowledge

Education

High School Diploma

Associate’s degree in healthcare administration or related field

Tools

EMR system

Job description

Overview

Exciting Career Opportunity with Avance Care!

Join ourrapidly expandingnetwork of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.

Avance Careis dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independentprimary carepractices, we offercomprehensive servicesto support the physical, mental, and emotional health of our patients.

As aReferral Coordinator you’ll Aid providers with continuity of care by ensuring referrals get submitted promptly to high value specialists and close the loop of care by obtaining consult notes after specialist visits.

This is a full-time role involving8 hours weekday shiftswith no weekends schedule.

• The position works a hybrid schedule with 3 days remote and 2 days onsite.
• We operate in abusy, fast-paced environment, and we seek a candidate who thrives under such conditions.
• We offer acomprehensive benefitspackage available on the first of the month following 30 days of employment.

Selected Responsibilities:

• Ensure referrals are submitted, accepted and followed up on in a timely manner
• Provide appropriate clinical information to outside entities, as needed
• Ensure complete and accurate registration for patients
• Assist patients in problem solving issues related to their referrals including taking an advocate role on the patient’s behalf with the carrier to ensure approval of necessary services in a timely fashion
• Maintain detailed and accurate referral documentation and communication with referring providers within the electronic medical record
• Establish and maintain relationships with providers and outside entities
• Review details and expectations about the referral with patients as needed
• Ensure patient’s chart is up to date with consult information from other entities
• Monitor and ensure proper utilization of the High Value Specialist and Medical Neighborhood networks so patients have access to the right care at the right tim
• Communicate effectively with specialist offices assuring safe and coordinated transitions of patient care

Candidates should have a High School Diploma, or associate’s degree in healthcare administration or related field, preferred. Along with medical terminology knowledge and 1-year related experience preferred.

Other Priorities:

• Excellent verbal and written communication
• Confidentiality of patient information regarding HIPAA laws
• Strong computer skills
• Strong attention to detail
• Team player
• Efficient time management and workload prioritization
• Strong multitasking skills

If you are excited to join a growing organization focused onchanging the way healthcare is deliveredto patients in North Carolina,

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.