Patient Coordinator

Capitol Imaging Services, LLC; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Capitol Imaging Services, LLC is seeking a compassionate Patient Coordinator to join our imaging facility team. You will manage patient scheduling, verify insurance, and ensure smooth check-in and follow-up care, delivering empathetic, detail-oriented support from appointment through visit completion.

The ideal candidate has 1–2 years in healthcare, familiarity with medical terminology, HIPAA, and EMR systems, and strong communication and multitasking abilities in a fast-paced setting.

Qualifications

• Experience: Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.
• Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in scheduling software and EMR systems.

Responsibilities

• Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
• Verify insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
• Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
• Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
• Accurately input patient information into the EMR system and maintain up-to-date records.
• Collaborate with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
• Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Empathy

Bilingual

Education

High school diploma

Tools

Scheduling Software

EMR Systems

Job description

Patient Coordinator – Full TimeAt Capitol Imaging Services (Diagnostic Imaging Services), we are seeking a compassionate, organized, and detail-oriented patient coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you’ll play a vital role in making each patient feel seen, heard, and supported.Key Responsibilities:Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.Qualifications:Experience: Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.Excellent communication and interpersonal skillsStrong organizational and multitasking abilitiesProficiency in scheduling software and EMR systemsAttributes: Empathetic, patient-focused, dependable, and passionate about helping others.PERFORMANCE REQUIREMENTS:Answering telephones, balancing figures, inputting data into computer programs, maintaining filing systems, maintains logs, maintaining patient charts, researching information, scheduling appointments.Operating adding machine, calculator, Fax, personal computer, photocopierExcellent communication skills, both verbal and writtenAbility to maintain a professional image including courteous behaviorBi-lingual a plus or PreferredEducation:High school or equivalentExperience & License:Experience preferred but not required.Physical Demands:Mostly sedentary workModerate physical effort (lift/carry up to 25 lbs)Occasional standing/walkingOccasional reaching, stooping, bending, kneeling, crouching