Patient Coordination - Intake Specialist

Brightwater Health; Duluth, Northern (MN, KY); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Flexible Scheduling

Training & Certifications

License renewal budget

Team collaboration

Growth opportunities

Comprehensive benefits

Job summary

Brightwater Health in Duluth, MN, is seeking an Intake Specialist to manage initial phone intakes, complete documentation, and enter data into the system. The role requires strong communication and accurate record-keeping to support client access to behavioral health services.

Responsibilities include triaging calls, completing intake sheets, processing grants, and assisting billing with benefits recovery, while maintaining quality service and confidentiality.

Qualifications

• High school diploma or GED required; or 1–3 months related experience or training; equivalent combination accepted.

Responsibilities

• Triage incoming calls for urgency and appropriateness of therapy referrals.
• Complete contact sheet, assign clinical duties, and finish appropriate paperwork.
• Administer grant applications and inform client of financial responsibility.
• Complete benefits recovery procedures and enter new client information into the computer.
• Enter updates and data changes into the system as requested by billing.

Skills

Excellent communication

Read & write simple memos

Team collaboration

Customer service

Education

High school diploma or GED

Job description

Care Coordination - Intake Specialist

Union Category: XII
Hours: Full Time
Location: Duluth, MN 55805
Wage: $17.13 - $21.68 (Dependent Upon Experience)
Benefit Eligibility: Yes

Summary:

Responsible for initial telephone contact for intakes, completing appropriate documentation, and computer data entry.

Duties:

• Triage incoming calls for urgency and appropriateness of therapy referrals.
• Complete contact sheet, make clinical assignment, and complete appropriate paperwork.
• Administer grant applications and inform client of financial responsibility.
• Complete benefits recovery procedures. Enter new client information into the computer.
• Enter updates, reopens, and data changes into computer. Make changes as requested by the billing department.
• Maintain an adequate supply of admissions forms. Performs all other related duties as assigned.

Minimum Qualifications:

• High school diploma OR general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience.

Desired Qualifications:

• Focuses on understanding and exceeding internal and external customers' needs in a professional manner.
• Excellent communication skills and the ability to appropriately assist people who may be experiencing mental health problems.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Displays kindness and genuineness towards others.

Brightwater Health Advantage:

• Flexible Scheduling
• Extensive training and certifications, including EMDR, TF-CBT, DBT, ECMH, and many more.
• Personal Training/License renewal budget.
• Ability to work collaboratively with a team and community partners.
• Unparalleled opportunity for growth and advancement in largest, most comprehensive behavioral health clinic north of the Twin Cities
• Full Benefit Package including; Vacation Time, Sick Time, Personal Time, 11 paid Holidays per calendar year, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, AD&D Insurance, Long Term Disability, Employee Assistance Program, and an Employer Matched 401K.

Brightwater Health does not discriminate against applicants on the basis of their race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission.