Patient Connection Specialist - Frontline Support

Prism Data Consulting; United States; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for career advancement

Collaborative work environment

Impact on patient experiences

Job summary

A healthcare services organization is looking for a front-line Patient Connection Center support professional. This role involves answering incoming calls, resolving patient inquiries, and scheduling encounters with healthcare providers. Candidates should have a High School Diploma or GED and at least one year of customer-facing experience. Preferred qualifications include experience in a call center or healthcare settings. Join us to make a positive impact on patient experiences with a supportive team environment.

Qualifications

• Minimum of 1 year of related customer‑facing experience.
• Experience in a call center, patient scheduling, or physician front office is preferred.

Responsibilities

• Serve as front‑line support for the Patient Connection Center, answering incoming calls.
• Provide First Call Resolution to address appropriate courses of action for patient inquiries.
• Pre‑register and schedule patient encounters for provider services.
• Utilize excellent customer service standards to enhance patient satisfaction.
• Assist in coordinating patient experiences with healthcare providers.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Education

High School Diploma or GED

Job description

A healthcare services organization is looking for a front-line Patient Connection Center support professional. This role involves answering incoming calls, resolving patient inquiries, and scheduling encounters with healthcare providers. Candidates should have a High School Diploma or GED and at least one year of customer-facing experience. Preferred qualifications include experience in a call center or healthcare settings. Join us to make a positive impact on patient experiences with a supportive team environment.