Patient Connection Assoc II

Piedmont Healthcare, Inc.; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Piedmont Healthcare, Inc. is seeking a Patient Connection Center Associate to provide front-line support and ensure efficient patient processing in Atlanta. You will handle incoming calls, aiming for First Call Resolution and guiding patients to the appropriate course of action.

The role involves pre-registering and scheduling patient encounters for provider services while upholding excellent customer service standards in a fast-paced healthcare environment.

Qualifications

• GED or high school diploma required.
• At least 1 year of related customer facing experience required.
• Call center, patient scheduling and/or physician front office experience preferred.

Responsibilities

• Provide front-line support for Piedmont's Patient Connection Center.
• Answer incoming calls and resolve issues on first contact when possible.
• Pre-register and schedule patient encounters for provider services.

Education

GED

Job description

Overview

Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.

Responsibilities

Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of related customer facing experience Required
• Call center, patient scheduling and/or physician front office experience Preferred

Business Unit : Company Name

Piedmont Healthcare Corporate