Guest Services Liaison

Banner Health; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Banner Health is opening a new Scottsdale facility and is seeking a patient concierge to provide courteous, high-level service to patients and guests. You will assist with wayfinding, respond to special requests, and coordinate access to care areas, while collaborating with multiple departments to ensure a positive, safe experience.

Training occurs at 4200 E Camelback Rd, Phoenix before transitioning to Hayden Rd, Scottsdale.

Qualifications

• Demonstrates courteous, professional interaction with patients and visitors.
• Able to communicate clearly and listen effectively in busy environments.
• Skilled in guiding patients and guests with composure and empathy.

Responsibilities

• Meets, greets and assists patients and guests with information about services.
• Arranges transportation or other services to meet patient needs.
• Gathers and shares information about local area amenities and facilities.
• Coordinates access to care delivery areas and relays visitor concerns to staff.
• Answers phones, takes messages and relays information as needed.
• Provides facility tours and escorts customers to appropriate areas.
• Performs duties with minimal supervision while ensuring a positive experience.
• Supports patients, families and community with courteous service.

Skills

Excellent verbal communication

Customer service orientation

Interpersonal skills

Education

High school diploma/GED

Job description

Primary City/State: Scottsdale, Arizona Department Name: Work Shift: Day Job Category: Administrative Services Set to open in early 2027. The three-story facility will bring a broad range of services together in one convenient location, including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging and urgent care. Physicians and team members will have the opportunity to help build an integrated care environment designed around collaboration, technology and a coordinated patient experience. Providers and staff will work across specialties to make it easier for patients to access care, navigate services and receive support throughout their health care journey. Located in one of the Valley's growing communities, Banner Health Center plus represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will have the opportunity to join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning.

Schedule Full Time, Monday - Friday 7:00am - 4:00pm or 8:00am - 5:00pm Training Prior to our opening in early 2027, you will work at our 4200 E. Camelback Rd Suite 202 Phoenix, AZ 85018 before transitioning to 18250 Hayden Rd, Scottsdale AZ 85255.

POSITION SUMMARY

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

CORE FUNCTIONS

1. 1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
2. 2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
3. 3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
4. 4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
5. 5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
6. 6. Answers phone, transfers calls, takes messages and relays messages and information as needed.
7. 7. Provides tours of the facility and walks customers to appropriate areas within the facility.
8. 8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Must have the ability to handle ongoing face-to-face contact with patients, guests and staff.
• Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

PREFERRED QUALIFICATIONS Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment.

Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.