Patient Concierge & Welcome Center Specialist

Lacoloniamedicalcenters; Pompano Beach (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

La Colonia Medical Center is seeking a Welcome Center Attendant to serve as the frontline for assistance, communication and information for patients and visitors. You will greet and guide patients, provide facility orientation, and inform staff of arrival times and transportation details.

The role requires excellent customer service, the ability to work in a fast-paced environment, and fluency in English and Spanish.

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Fluent in spoken and written English/Spanish.
• Must be able to work with computers and have thorough knowledge of Microsoft Office.

Responsibilities

• Greet patients upon arrival at the Center and direct them to the appropriate area.
• Provide a guided tour and explain the Center's operations to first-time visitors.
• Inform staff of patients' arrival, appointment times, and transportation needs in the systems.
• Maintain the Center's Lobby with updated advertising materials.
• Identify first-time patients, potential patients, walk-ins, and emergencies.
• Maintain a calm lobby environment and assist with activities and surveys.
• Monitor patient requests and resolve complaints to ensure satisfaction.
• Perform additional duties as assigned.

Skills

Customer service

Fast-paced environment

Microsoft Office

Verbal and written communication

Bilingual English/Spanish

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

La Colonia Medical Center is seeking a Welcome Center Attendant to serve as the frontline for assistance, communication and information for patients and visitors. You will greet and guide patients, provide facility orientation, and inform staff of arrival times and transportation details.

The role requires excellent customer service, the ability to work in a fast-paced environment, and fluency in English and Spanish.