Welcome Center Attendant

Lacoloniamedicalcenters; Pompano Beach (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

La Colonia Medical Center is seeking a Welcome Center Attendant to serve as the frontline for assistance, communication and information for patients and visitors. You will greet and guide patients, provide facility orientation, and inform staff of arrival times and transportation details.

The role requires excellent customer service, the ability to work in a fast-paced environment, and fluency in English and Spanish.

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Fluent in spoken and written English/Spanish.
• Must be able to work with computers and have thorough knowledge of Microsoft Office.

Responsibilities

• Greet patients upon arrival at the Center and direct them to the appropriate area.
• Provide a guided tour and explain the Center's operations to first-time visitors.
• Inform staff of patients' arrival, appointment times, and transportation needs in the systems.
• Maintain the Center's Lobby with updated advertising materials.
• Identify first-time patients, potential patients, walk-ins, and emergencies.
• Maintain a calm lobby environment and assist with activities and surveys.
• Monitor patient requests and resolve complaints to ensure satisfaction.
• Perform additional duties as assigned.

Skills

Customer service

Fast-paced environment

Microsoft Office

Verbal and written communication

Bilingual English/Spanish

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Type

Full-time

POSITION SUMMARY

La Colonia Medical Center is seeking a Welcome Center Attendant to serve as the frontline for assistance, communication and information for our patients. This position will provide support for patients, visitors, staff and providers through the greeting, directing and registration process.

DUTIES & RESPONSIBILITIES

Responsibilities include but are not limited to:

• Greet patients upon arrival at the Center and situate them to the corresponding area.
• Offer personalized attention to the patients who visit the Center for the first time by explaining the operation of the Center and provide a guided tour of the facility.
• Inform the appropriate staff of the patients’s arrival to their appointments indicating the time and mode of transportation in the systems.
• Maintain the Center's Lobby area with updated advertising materials.
• Identify patients who visit the Center for the first time, potential patients, walk-ins and emergencies.
• Maintain harmony and tranquility in the Lobby area by attending to the needs of the patients and encouraging them to participate in activities and surveys.
• Measure patient satisfaction and monitors patients' requests and complaints until the situation is resolved.
• Perform other duties as assigned.

QUALIFICATIONS

• Excellent customer service skills and experience.
• Ability to work in a fast-paced environment.
• Must be able to work with computers and thorough knowledge of Microsoft Office.
• Outstanding communication skills - verbal and written
• Must be fluent in spoken and written English/Spanish.
• Establish and maintain effective working relationships with coworkers, staff, patients and visitors.
• Excellent verbal and interpersonal communication to deliver a pleasant patient experience.
• High School Diploma or equivalent.

COMPENSATION

We offer a competitive compensation and a comprehensive benefits package, which includes medical, dental, vision, life insurance, and Paid Time Off to eligible employees. We are always seeking the right talents to join our team!

Must be able to pass a drug test and background screening. You may visit The Florida Care Provider Background Screening Clearinghouse for more information. https://info.flclearinghouse.com.

We are a Drug-Free Workplace, and we are committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.