Patient Concierge & Visitor Services Specialist

Circles North America; New Brunswick (NJ); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

401K with company match

Generous PTO

2-week paid sabbatical

Access to company EBRGs (Diversity res

Access to Employee Assistance Program

Job summary

Circles North America is seeking a part-time Guest Services Associate to deliver prompt, courteous care to patients and visitors. The role emphasizes hospitality, local area knowledge, and flexible scheduling including evenings and weekends.

Shift options include Monday, Wednesday, Thursday, and Friday from 10:00 AM to 6:30 PM, with a minimum commitment of two days per week and potential to pick up additional shifts as needed.

Qualifications

• 2 years of customer service experience; prior front desk, concierge, or hospitality experience preferred
• HS Diploma required; Bachelor's degree preferred
• Strong verbal and written communication and organizational skills in a fast-paced environment
• Knowledge of MS Office, Microsoft Word, Internet searching, and keyboarding

Responsibilities

• Provide prompt, courteous service to hospital patients and their visitors by arranging personal and convenience services such as:
• Visit patients via rounds and introducing our program information
• Promote meaningful relationships through engaging conversations with Patients and Visitors via face-to-face interaction, phone and email
• Coordinate purchases from the gift shop and deliver items to patients’ rooms
• Order food from local restaurants for delivery
• Order flowers and gifts
• Provide driving directions and print maps
• Research local hotel suggestions and make transportation arrangements
• Enter all Patient and Visitor requests into a central database
• Project an approachable and professional image at all times
• Maintain a clean and organized working environment
• Adapt to schedule changes to ensure desk staffing

Skills

Multitasking

Communication skills

Active listening

Flexibility

Education

HS Diploma

Bachelor's degree preferred

Tools

MS Office

Microsoft Word

Internet searching

Keyboarding

Job description

Circles North America is seeking a part-time Guest Services Associate to deliver prompt, courteous care to patients and visitors. The role emphasizes hospitality, local area knowledge, and flexible scheduling including evenings and weekends.

Shift options include Monday, Wednesday, Thursday, and Friday from 10:00 AM to 6:30 PM, with a minimum commitment of two days per week and potential to pick up additional shifts as needed.