Patient Concierge & Guest Experience Specialist

Circles Group; New Brunswick (NJ); On-site; USD 16,000 - 21,000; Part time

Benefits offered by this job

401K with company match

Generous PTO

2-week paid sabbatical

Access to company EBRGs (Diversity)

Access to Employee Assistance Program

Job summary

Circles Group is seeking a part-time front desk/concierge associate in New Jersey to provide compassionate, patient-centered service to hospital patients and visitors. You will assist with personal services, coordinate gifts and meals, and help guests with directions and local arrangements.

The role requires a minimum of a high school diploma, at least 2 years in customer service or hospitality, and flexibility to work evenings and weekends.

Qualifications

• 2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred.
• Knowledge of MS Office, Microsoft Word, Internet searching, and keyboarding.
• HS Diploma required; Bachelor's degree preferred.
• Strong verbal and written communication and organizational skills in a fast-paced environment.

Responsibilities

• Provide uncompromising service to patients and visitors by arranging personal and convenience services.
• Visit patients via rounds and introduce program information.
• Engage with Patients and Visitors via face-to-face interaction, phone and email.
• Track accomplishments and challenges, and report to supervisor.
• Coordinate purchases from the gift shop and deliver items to patients' rooms.
• Order food from local restaurants for delivery; arrange flowers and gifts.

Skills

Customer service

Front desk

Hospitality

Communication

Multitasking

Time management

Active listening

Education

HS Diploma

Bachelor's degree

Tools

MS Office

Microsoft Word

Internet searching

Keyboarding

Job description

Circles Group is seeking a part-time front desk/concierge associate in New Jersey to provide compassionate, patient-centered service to hospital patients and visitors. You will assist with personal services, coordinate gifts and meals, and help guests with directions and local arrangements.

The role requires a minimum of a high school diploma, at least 2 years in customer service or hospitality, and flexibility to work evenings and weekends.