Guest Services Lead — Weekend Concierge (Part-Time)

Hugh Chatham Health; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Health benefits

Paid Time Off

Retirement plan with company match

Educational Assistance Program

Job summary

Advocate Health in Winston-Salem, NC is seeking a Part-time Customer Service Associate to join the front-line team. This 24-hour-per-week role covers Saturday and Sunday shifts, 7am–7pm, and focuses on welcoming patients, directing them, and providing courteous information to healthcare staff and visitors.

Responsibilities include coordinating with teammates, training new staff, handling patient questions, documenting interactions, and contributing to service improvements while maintaining PHI

Qualifications

• Education: High School Diploma or GED.
• Certification: Valid Driver's License, Basic Life Support Certification, Annual Defensive Driving Course.
• Work Experience: Typing 60 words per minute; computer proficiency.

Responsibilities

• Coordinate activities of assigned teammates.
• Orient new teammates and provide ongoing training and assessment of staff.
• Participate in regular staff meetings with Supervisors and Huddle Meetings with teammates.
• Receive, direct, and provide information to patients, healthcare team members, and hospital guests in a courteous and professional manner; respond to patient and guest complaints.
• Provide guests with assistance throughout the facility, including directions, patient locations, and hospital amenities.
• Assist families in understanding hospital and departmental policies and promote open communication of information as appropriate.
• Respond to all emergency, crisis, and disaster situations as directed.
• Collect data and documentation to identify areas for improved customer service and recommend policy changes.
• Facilitate improved customer service by directing complaints to appropriate staff and leaders.
• Accurately record and submit all documentation/statistical reports for services provided to patients and families.

Skills

Typing 60 wpm

Computer proficiency

Customer service

Education

High School Diploma or GED

Tools

MS Office

Job description

Advocate Health in Winston-Salem, NC is seeking a Part-time Customer Service Associate to join the front-line team. This 24-hour-per-week role covers Saturday and Sunday shifts, 7am–7pm, and focuses on welcoming patients, directing them, and providing courteous information to healthcare staff and visitors.

Responsibilities include coordinating with teammates, training new staff, handling patient questions, documenting interactions, and contributing to service improvements while maintaining PHI