Patient Concierge & Visitor Services

Grady Health System; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Grady Health System seeks a Guest Services Representative to greet patients and visitors, direct them to locations, and assist with mobility and discharge processes. The role requires strong customer service, adherence to HIPAA, and the ability to manage high-volume periods with professionalism.

Responsibilities include answering calls, providing accurate directions, and coordinating with Public Safety and clinical staff. Prior experience in a hospital or healthcare setting is preferred.

Qualifications

• 1+ year of experience in receptionist, customer service, or public-facing role.
• High School Diploma or GED (or equivalent).
• BLS certification preferred or required per facility policy.

Responsibilities

• Greet, assist, and direct patients, visitors, and others in a courteous, professional manner.
• Answer telephone promptly with a hospital greeting.
• Assist patients with mobility needs and coordinate transport when needed.
• Provide visitor information and verify visitor eligibility according to policies.
• Support patient discharge and general visitor operations while upholding HIPAA and privacy standards.
• Operate the Visitor Management System and ensure accurate registration and badge printing.
• Educate visitors on visitation guidelines and hospital policies.
• Collaborate with departments to resolve access issues and maintain a welcoming environment.

Skills

Customer service

Public contact

Conflict resolution

HIPAA awareness

Education

High School Diploma or GED

Tools

EPIC

Microsoft Office

Job description

Grady Health System seeks a Guest Services Representative to greet patients and visitors, direct them to locations, and assist with mobility and discharge processes. The role requires strong customer service, adherence to HIPAA, and the ability to manage high-volume periods with professionalism.

Responsibilities include answering calls, providing accurate directions, and coordinating with Public Safety and clinical staff. Prior experience in a hospital or healthcare setting is preferred.