Senior Patient Experience Concierge

RWJBarnabas Health; Toms River (NJ); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible SP

Wellness Programs

Voluntary Benefits

Discounts Through Partners

Job summary

RWJBarnabas Health seeks a Senior Guest Services Representative to greet and assist patients, visitors and staff, answer inquiries, provide directions, and coordinate with hospital departments for smooth operations. This role emphasizes exceptional customer service, organization, and multitasking in a busy healthcare setting.

A high school diploma or equivalent is required, with prior front-line healthcare hospitality or customer service experience considered advantageous.

Qualifications

• High School diploma or equivalent is required.
• Experience in front-line healthcare hospitality is preferred.
• Proficiency with computers, electronic medical records (EMR), and Microsoft Office is a plus.

Responsibilities

• Greet and assist patients, visitors, and staff; answer inquiries and provide directions.
• Coordinate with hospital departments to ensure smooth operations.
• Contribute to creating a positive first impression and support overall patient experience.

Skills

Customer service

Front-line hospitality

EMR

MS Office

Education

High School diploma or equivalent

Job description

RWJBarnabas Health seeks a Senior Guest Services Representative to greet and assist patients, visitors and staff, answer inquiries, provide directions, and coordinate with hospital departments for smooth operations. This role emphasizes exceptional customer service, organization, and multitasking in a busy healthcare setting.

A high school diploma or equivalent is required, with prior front-line healthcare hospitality or customer service experience considered advantageous.