Patient Concierge - Day-Shift Hospital Guest Services

Trinity Health Corp.; Maywood (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay

Tuition Reimbursement

Career Development Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine is seeking a Hospital Customer Service Representative / Patient Concierge to greet patients, families, and visitors in the hospital lobby and assist with directions and communication with clinical teams. The role emphasizes patient privacy, empathy, and a welcoming environment across multiple departments.

The position requires a high school diploma, 1–2 years in a related role, and strong verbal/written communication.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of previous job-related experience preferred.
• Strong verbal and written communication skills with a commitment to exceptional customer service.
• Experience in healthcare or similar customer service role is preferred.

Responsibilities

• Greet visitors and answer questions in the hospital lobby and waiting areas.
• Coordinate waiting room activities and provide patient status updates when appropriate.
• Facilitate communication between families and clinical teams while protecting patient privacy.
• Provide wheelchair assistance and escort patients and visitors as needed.

Skills

Verbal communication

Written communication

Customer service

Empathy

Education

HS Diploma

Job description

Loyola Medicine is seeking a Hospital Customer Service Representative / Patient Concierge to greet patients, families, and visitors in the hospital lobby and assist with directions and communication with clinical teams. The role emphasizes patient privacy, empathy, and a welcoming environment across multiple departments.

The position requires a high school diploma, 1–2 years in a related role, and strong verbal/written communication.