Patient Concierge & Transportation Specialist

Hugh Chatham Health; Des Plaines (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible Spending Accounts

Family benefits

Retirement plans

Educational assistance

Job summary

Advocate Health in Des Plaines, IL is seeking a full-time Patient Services Associate to manage the first and last impressions of the facility and provide courteous guest service.

You will greet visitors, answer phones, and coordinate with departments while utilizing the Epic system for scheduling and transport requests.

Requires a high school diploma, about 2 years in a customer-service role, and strong communication skills.

Qualifications

• High school diploma or GED required.
• Strong customer-service orientation.
• Excellent written and verbal communication.
• Proficiency with basic computer systems; Epic is a plus.

Responsibilities

• Manage the first and last impressions of the facility.
• Greet visitors in a friendly, professional manner.
• Answer calls and coordinate with departments and outside organizations.
• Use the Epic system for appointment and patient look-up.
• Assist in transporting patients and visitors and maintain traffic flow.
• Handle patient/visitor concerns and initiate recovery steps.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Epic

Job description

Advocate Health in Des Plaines, IL is seeking a full-time Patient Services Associate to manage the first and last impressions of the facility and provide courteous guest service.

You will greet visitors, answer phones, and coordinate with departments while utilizing the Epic system for scheduling and transport requests.

Requires a high school diploma, about 2 years in a customer-service role, and strong communication skills.