Patient Support Specialist – Front Desk & Scheduling

NorthShore University HealthSystem; Skokie (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Growth

Free Parking

Health Savings Account Options

Tuition Reimbursement

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Wellness Program Savings Plan

Medical, Dental, Vision options

Job summary

Endeavor Health in Evanston, IL is seeking a Patient Support Assistant to manage the front desk and assist the clinical team during visits. You will handle patient calls, document in Epic, and help schedule and register patients across providers and sites.

The role requires 1–2 years in administrative/customer service and EPIC experience, a high school diploma, and a proactive, customer-focused mindset in a fast-paced environment with multi-tasking abilities.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in administrative/customer service preferred.
• EPIC knowledge and experience preferred.
• Excellence in customer service.

Responsibilities

• Manage front desk and waiting area communication from front to back office to move patients through their visits and support the clinical team.
• Answer all incoming telephone calls to the department from patients, physicians, and other departments while handling each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters.
• Utilize Epic to schedule and register patients for multiple providers, sites and services.
• Obtain prior authorization, records and orders as needed to ensure patients arrival to the department to be seamless.
• Familiarize yourself with physician preferences, physician availability, practice visit types, and practice protocols.
• Obtain prior authorization as needed.
• Review department templates daily to ensure patient access and template efficient utilization. Informing Practice Manager of concerns.
• Provide other administrative support under the direction of the Physicians and Practice Manager.

Skills

Customer service

Front desk coordination

Multi-tasking

EPIC knowledge

Education

High school diploma

Tools

Epic

Job description

Endeavor Health in Evanston, IL is seeking a Patient Support Assistant to manage the front desk and assist the clinical team during visits. You will handle patient calls, document in Epic, and help schedule and register patients across providers and sites.

The role requires 1–2 years in administrative/customer service and EPIC experience, a high school diploma, and a proactive, customer-focused mindset in a fast-paced environment with multi-tasking abilities.